Motor Claims Handler

MPJ Recruitment Ltd; Rochdale; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Employer pension contribution

20 days holiday plus bank holidays

In house training and progression

Overtime pay (double & triple)

Free secured gated parking on site

Performance based bonus

Smart casual dress code

Training and ongoing support

Job summary

MPJ Recruitment Ltd. is recruiting for a Permanent Motor Claims Handler based in Rochdale. Working Monday to Friday, 9am-5:30pm, hybrid working is available. Salary up to £30,000 DOE.

The role offers progression opportunities with senior team members coming from this level. We seek candidates with 12+ months experience in a similar motor claims role. The successful candidate will manage claims from FNOL through to settlement, ensuring SLAs are met and records are accurately maintained while

Qualifications

• Experience handling motor claims from FNOL to settlement.
• Register and progress new claims in line with SLAs.
• Handle enquiries from policyholders, insurers, solicitors, repairers and third parties.

Responsibilities

• Manage insurer scheme claims from FNOL to settlement, providing a cradle-to-grave service.
• Register and progress claims efficiently and in accordance with SLAs.
• Communicate with policyholders, insurers, solicitors and repairers promptly and professionally.
• Maintain accurate claims records and comply with regulatory requirements.

Skills

Motor claims handling

FNOL experience

Customer service

Job description

Motor Claims Handler

Permanent

Monday-Friday 9am-5:30pm

Rochdale

Up to £30,000 DOE

MPJ Recruitment are proud to be working with a UK leading business based in the Rochdale area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.

Motor Claims Handler skills:

• Manage insurer scheme claims from first notification of loss (FNOL) through to settlement, providing a comprehensive cradle-to-grave claims handling service.
• Ensure all new claims are registered and progressed efficiently, accurately and in accordance with the insurer's agreed Service Level Agreements (SLAs).
• Handle incoming enquiries from policyholders, insurers, solicitors, repairers and other third parties in a professional, helpful and timely manner.
• Maintain accurate and comprehensive claims records, ensuring all data and correspondence is factually and grammatically correct and complies with agreed SLAs and insurer best-practice guidelines.
• Manage claims within the delegated authority provided by the insurer, including:
  • First Notification of Loss (FNOL)
  • Instructing engineers and arranging vehicle assessments
  • Instructing recovery agents and repairers
  • Liaising with and instructing solicitors where required
  • Managing claims through to an appropriate and timely resolution
• Ensure all claims activity is conducted in line with regulatory requirements, insurer procedures and company policies.
• Identify and elevate complex or high-value claims where they fall outside delegated authority or require further investigation.
• Undertake any other duties and responsibilities reasonably required by the business.
• Maintain a clean, organised and hazard-free working environment in accordance with company health and safety requirements.

Motor Claims Handler Benefits:

• Comprehensive training and on-going support
• Hybrid working available
• Employer pension contribution
• 20 days holiday plus bank holidays to start
• Lots of fund raising and social events
• In house training and also the chance for progression
• Overtime available (double & triple pay)
• Free secured gated parking on site
• Performance based bonus
• Smart casual dress code