Credit Controller SES Business Water · Collections · Redhill

Pennon Group; Redhill; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

SES Business Water, part of Pennon Group, in Redhill is seeking a proactive Credit Controller to join our Customer Service Collections team. You will manage overdue accounts, negotiate payment plans, and balance customer service with business outcomes.

The role suits someone with debt recovery experience, strong communication, and keen attention to detail. Hybrid working in Redhill is offered, with a competitive salary and benefits.

Qualifications

• Experience managing customer accounts and recovering outstanding debt.
• Experience reconciling accounts and resolving billing queries.
• Understanding of debt management processes and associated legal procedures.
• Strong communication and negotiation skills.
• Good organisational skills and attention to detail.
• Ability to work independently while contributing positively to a team.
• GCSE Maths and English (or equivalent).
• Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word).

Responsibilities

• Manage a portfolio of customer accounts with overdue debt.
• Contact customers by phone, email and written correspondence to secure payment.
• Investigate and resolve account queries and disputes.
• Negotiate and agree payment arrangements.
• Reconcile customer accounts and validate billing information.
• Work with Billing, Finance, Sales and Metering teams to resolve issues.
• Manage cases involving financial difficulties, insolvencies and deceased customers.
• Recommend recovery actions to minimise bad debt.
• Keep customer records updated and document recovery actions.
• Support continuous improvement projects and process enhancements.
• Promote Direct Debit and other payment methods.

Skills

Debt recovery

Account management

Negotiation

Communication skills

Organisational skills

Independent worker

Education

GCSE Maths and English

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

Powered by Water, Driven by Purpose

SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Credit Controller

Redhill | Hybrid Working | £28,000 - £31,000 depending on experience

Join SES Business Water

We're looking for a proactive and customer-focused Credit Controller to join our Customer Service Collections team. This is an excellent opportunity for someone with experience in debt recovery, account management, or credit control who enjoys balancing strong customer service with achieving business outcomes.

You'll take ownership of a portfolio of customer accounts, working with customers to resolve outstanding balances, negotiate payment arrangements, and ensure a positive customer experience while reducing bad debt exposure.

What you'll be doing:

• Managing a portfolio of customer accounts with overdue debt
• Contacting customers by phone, email, and written correspondence to secure payment
• Investigating and resolving account queries and disputes
• Negotiating and agreeing payment arrangements
• Reconciling customer accounts and validating billing information
• Working closely with Billing, Finance, Sales, and Metering teams to resolve issues
• Managing cases involving financial difficulties, insolvencies, and deceased customers
• Recommending appropriate recovery actions to minimise bad debt
• Maintaining accurate customer records and updating recovery actions
• Supporting continuous improvement projects and process enhancements
• Promoting Direct Debit and other suitable payment methods

What we’re looking for:

We're keen to hear from candidates who have:

• Experience managing customer accounts and recovering outstanding debt
• Experience reconciling accounts and resolving billing queries
• Understanding of debt management processes and associated legal procedures
• Strong communication and negotiation skills
• Good organisational skills and attention to detail
• Ability to work independently while contributing positively to a team
• GCSE Maths and English (or equivalent)
• Confident use of Microsoft Office applications including Excel, Outlook, Teams and Word

Desirable

• Experience within a utilities or water industry environment
• Knowledge of customer billing and payment allocation processes
• Experience using HiAffinity or a similar CRM/customer management system

Why join us?

At SES Business Water, you’ll be part of a supportive team that values collaboration, customer service and continuous improvement. You’ll have the opportunity to develop your skills, contribute to meaningful business outcomes, and play an important role in helping our customers manage their accounts effectively.

• Competitive Salary – Based on experience and skills
• Bonus Scheme – Rewarding your performance
• Pension Scheme – Helping you plan for your future
• Healthcare Benefits – Access to employee assistance programs
• Professional Development – Support for career growth with training opportunities
• Employee Discounts – On various products and services
• Generous Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 9th October 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.