Credit Controller: Debt Recovery & Customer Care (Hybrid)

Pennon Group; Redhill; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

SES Business Water, part of Pennon Group, in Redhill is seeking a proactive Credit Controller to join our Customer Service Collections team. You will manage overdue accounts, negotiate payment plans, and balance customer service with business outcomes.

The role suits someone with debt recovery experience, strong communication, and keen attention to detail. Hybrid working in Redhill is offered, with a competitive salary and benefits.

Qualifications

• Experience managing customer accounts and recovering outstanding debt.
• Experience reconciling accounts and resolving billing queries.
• Understanding of debt management processes and associated legal procedures.
• Strong communication and negotiation skills.
• Good organisational skills and attention to detail.
• Ability to work independently while contributing positively to a team.
• GCSE Maths and English (or equivalent).
• Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word).

Responsibilities

• Manage a portfolio of customer accounts with overdue debt.
• Contact customers by phone, email and written correspondence to secure payment.
• Investigate and resolve account queries and disputes.
• Negotiate and agree payment arrangements.
• Reconcile customer accounts and validate billing information.
• Work with Billing, Finance, Sales and Metering teams to resolve issues.
• Manage cases involving financial difficulties, insolvencies and deceased customers.
• Recommend recovery actions to minimise bad debt.
• Keep customer records updated and document recovery actions.
• Support continuous improvement projects and process enhancements.
• Promote Direct Debit and other payment methods.

Skills

Debt recovery

Account management

Negotiation

Communication skills

Organisational skills

Independent worker

Education

GCSE Maths and English

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

SES Business Water, part of Pennon Group, in Redhill is seeking a proactive Credit Controller to join our Customer Service Collections team. You will manage overdue accounts, negotiate payment plans, and balance customer service with business outcomes.

The role suits someone with debt recovery experience, strong communication, and keen attention to detail. Hybrid working in Redhill is offered, with a competitive salary and benefits.