Credit Controller – Receivables and Payment Resolution

Fresher Jobs Hub; Deganwy; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Structured onboarding and job-specific

Training and professional development

Opportunities to develop practical知识

Exposure to accounting software and CR

Job summary

Fresher Jobs Hub is looking for a detail-oriented Credit Controller - Receivables and Payment Resolution to support accounts receivable operations and maintain cash flow. You will monitor customer accounts, manage overdue invoices, resolve payment discrepancies, and maintain relationships while ensuring policy compliance.

The role suits those with interest in finance, accounting, and credit management, including entry-level applicants with relevant education and a willingness to learn.

Qualifications

• A bachelor degree, diploma, or relevant qualification in Accounting, Finance, Commerce, Business Administration, or a related discipline is preferred.
• Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
• Good numerical skills and the ability to identify errors, reconcile balances, and interpret account information.
• Proficiency in Microsoft Excel and familiarity with Microsoft Office applications.
• Knowledge of accounting software, ERP systems, or CRM tools is an advantage.
• Strong organisational skills and the ability to prioritise multiple accounts and collection deadlines.
• Excellent attention to detail when reviewing invoices, payment records, customer statements, and financial reports.
• Effective problem-solving skills to investigate payment discrepancies and resolve account-related issues.
• Professional negotiation and conflict-resolution abilities when discussing overdue payments and payment arrangements.
• Ability to handle confidential financial information with discretion and integrity.
• A proactive attitude, willingness to learn, and commitment to meeting collection targets.
• Ability to work independently while contributing effectively to a collaborative finance team.

Responsibilities

• Accounts Receivable Management: Monitor customer accounts, track outstanding invoices, and ensure payments are received within agreed credit terms.
• Payment Follow-Up: Contact customers through telephone calls, emails, and other approved communication channels to follow up on overdue invoices and arrange payment commitments.
• Credit Control Activities: Review customer payment histories, identify potential credit risks, and escalation accounts that require additional attention.
• Invoice Monitoring: Verify invoice details, payment due dates, credit notes, and outstanding balances to maintain accurate accounts receivable records.
• Payment Resolution: Investigate payment delays, disputed invoices, short payments, missing remittances, and account discrepancies, coordinating with relevant departments to resolve issues promptly.
• Customer Account Reconciliation: Compare customer statements with internal accounting records, identify inconsistencies, and arrange corrections where necessary.
• Collection Strategies: Develop and maintain structured follow-up schedules to improve collection rates and reduce the number of overdue accounts.
• Customer Communication: Maintain professional and respectful relationships with customers while clearly explaining outstanding balances, payment deadlines, and agreed payment arrangements.
• Credit Limit Monitoring: Assist with reviewing customer credit limits and payment behaviour, recommending appropriate action when accounts exceed approved limits.
• Payment Allocation: Work with the finance team to ensure incoming payments are correctly allocated to the relevant invoices and customer accounts.
• Reporting and Documentation: Prepare regular reports on aged debt, collection progress, overdue balances, disputed invoices, and outstanding payment commitments.
• Internal Collaboration: Coordinate with sales, billing, customer service, and finance teams to resolve account-related issues and prevent recurring payment delays.
• Compliance and Confidentiality: Follow company procedures, maintain accurate records of customer interactions, and handle financial information responsibly.
• Continuous Improvement: Identify opportunities to improve credit control processes, strengthen collection procedures, and enhance the efficiency of accounts receivable operations.
• Escalation Management: Escalate persistently overdue or high-risk accounts to the appropriate manager in accordance with company policies.

Skills

Communication skills

Numerical skills

Problem-solving

Negotiation

Attention to detail

Organisational skills

Confidentiality

Independent worker

Teamwork

Education

Bachelor's degree or related qualification

Tools

Excel

ERP systems

CRM tools

Accounting software

Job description

1. Job Summary

Fresher Jobs Hub is seeking a detail-oriented, organised, and results-driven Credit Controller - Receivables and Payment Resolution to support the companys accounts receivable operations, maintain healthy cash flow, and ensure timely collection of outstanding customer payments. The successful candidate will play an important role in monitoring customer accounts, managing overdue invoices, resolving payment discrepancies, and maintaining positive business relationships while ensuring compliance with internal credit control policies.

This position is suitable for individuals who have a strong interest in finance, accounting, credit management, and customer account administration. Candidates with previous experience in accounts receivable or credit control are encouraged to apply, while motivated entry-level applicants with relevant educational backgrounds and a willingness to learn may also be considered.

The ideal candidate will have excellent communication skills, a professional approach to payment negotiations, and the ability to manage multiple customer accounts accurately. By working closely with finance, sales, customer service, and other internal teams, the Credit Controller will help reduce overdue balances, minimise financial risks, improve collection performance, and contribute to the organisations overall financial stability.

2. Key Responsibilities

• Accounts Receivable Management: Monitor customer accounts, track outstanding invoices, and ensure payments are received within agreed credit terms.
• Payment Follow-Up: Contact customers through telephone calls, emails, and other approved communication channels to follow up on overdue invoices and arrange payment commitments.
• Credit Control Activities: Review customer payment histories, identify potential credit risks, and escalation accounts that require additional attention.
• Invoice Monitoring: Verify invoice details, payment due dates, credit notes, and outstanding balances to maintain accurate accounts receivable records.
• Payment Resolution: Investigate payment delays, disputed invoices, short payments, missing remittances, and account discrepancies, coordinating with relevant departments to resolve issues promptly.
• Customer Account Reconciliation: Compare customer statements with internal accounting records, identify inconsistencies, and arrange corrections where necessary.
• Collection Strategies: Develop and maintain structured follow-up schedules to improve collection rates and reduce the number of overdue accounts.
• Customer Communication: Maintain professional and respectful relationships with customers while clearly explaining outstanding balances, payment deadlines, and agreed payment arrangements.
• Credit Limit Monitoring: Assist with reviewing customer credit limits and payment behaviour, recommending appropriate action when accounts exceed approved limits.
• Payment Allocation: Work with the finance team to ensure incoming payments are correctly allocated to the relevant invoices and customer accounts.
• Reporting and Documentation: Prepare regular reports on aged debt, collection progress, overdue balances, disputed invoices, and outstanding payment commitments.
• Internal Collaboration: Coordinate with sales, billing, customer service, and finance teams to resolve account-related issues and prevent recurring payment delays.
• Compliance and Confidentiality: Follow company procedures, maintain accurate records of customer interactions, and handle financial information responsibly.
• Continuous Improvement: Identify opportunities to improve credit control processes, strengthen collection procedures, and enhance the efficiency of accounts receivable operations.
• Escalation Management: Escalate persistently overdue or high-risk accounts to the appropriate manager in accordance with company policies.

3. Required Skills and Qualifications

• A bachelors degree, diploma, or relevant qualification in Accounting, Finance, Commerce, Business Administration, or a related discipline is preferred.
• A basic understanding of accounts receivable, invoicing, credit control, payment processing, and financial recordkeeping.
• Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
• Good numerical skills and the ability to identify errors, reconcile balances, and interpret account information.
• Proficiency in Microsoft Excel and familiarity with Microsoft Office applications.
• Knowledge of accounting software, enterprise resource planning (ERP) systems, or customer relationship management (CRM) tools is an advantage.
• Strong organisational skills and the ability to prioritise multiple accounts and collection deadlines.
• Excellent attention to detail when reviewing invoices, payment records, customer statements, and financial reports.
• Effective problem-solving skills to investigate payment discrepancies and resolve account-related issues.
• Professional negotiation and conflict-resolution abilities when discussing overdue payments and payment arrangements.
• Ability to handle confidential financial information with discretion and integrity.
• A proactive attitude, willingness to learn, and commitment to meeting collection targets.
• Ability to work independently while contributing effectively to a collaborative finance team.

4. Experience

Candidates with approximately 1-3 years of experience in credit control, accounts receivable, collections, billing, bookkeeping, or a related finance function will be preferred. Applicants should ideally have experience handling customer accounts, following up on overdue invoices, reconciling balances, and maintaining accurate financial records.

Candidates with experience in business-to-business (B2B) collections, payment dispute resolution, credit risk monitoring, or aged-debt reporting may have an additional advantage.

Freshers and recent graduates with relevant academic qualifications, strong numerical abilities, good communication skills, and a genuine interest in finance may also apply if entry-level applicants are accepted for the position. Training and guidance may be provided according to business requirements and the candidates experience level.

5. Working Hours

The working schedule will be determined by the companys operational requirements and the selected candidates employment arrangement.

Employment Type: Full-time or part-time, depending on the vacancy.

Typical Schedule: Approximately 8 hours per working day, subject to the agreed contract.

Working Days: Usually Monday to Friday, with occasional additional coverage depending on business needs.

Work Location: Office-based, hybrid, or remote, if offered for the specific vacancy.

Flexibility: Candidates should be willing to coordinate with customers and internal departments during designated business hours.

Leave and Holidays: Eligibility for leave and public holidays will follow the applicable employment terms and company policies.

The confirmed working hours, employment type, work location, and any shift requirements will be communicated during the recruitment process.

6. Knowledge, Skills and Abilities

Financial and Technical Knowledge

• Understanding of accounts receivable processes and customer billing cycles.
• Familiarity with invoice tracking, credit terms, payment allocation, and account reconciliation.
• Basic knowledge of credit risk assessment and overdue debt management.
• Ability to prepare and interpret aged receivables reports.
• Working knowledge of spreadsheets and financial data management.
• Familiarity with accounting systems and financial reporting procedures.

Communication and Interpersonal Skills

• Ability to communicate clearly and professionally with customers regarding outstanding payments.
• Confidence in conducting payment follow-ups and negotiating realistic payment arrangements.
• Ability to manage sensitive conversations calmly and respectfully.
• Strong teamwork skills when coordinating with finance, sales, and customer service departments.

Analytical and Problem-Solving Abilities

• Ability to identify irregularities in customer accounts and investigate discrepancies.
• Capacity to analyse payment trends and recognise accounts that may require additional monitoring.
• Ability to recommend practical solutions for resolving payment delays.
• Sound judgement when prioritising high-value or significantly overdue accounts.

Organisation and Time Management

• Ability to manage a portfolio of customer accounts efficiently.
• Strong attention to deadlines, follow-up commitments, and documentation requirements.
• Capacity to maintain accurate records while managing multiple responsibilities.
• A consistent and disciplined approach to achieving collection objectives.

Professional Attributes

• Honesty, accountability, reliability, and attention to detail.
• A customer-focused approach balanced with the need to protect company cash flow.
• Willingness to adapt to changing procedures, systems, and business priorities.
• Commitment to confidentiality, ethical conduct, and continuous professional development.

7. Benefits

Fresher Jobs Hub aims to connect candidates with suitable career opportunities. Employment benefits for this position will depend on the hiring employer, the role offered, and the applicable employment contract.

Potential benefits may include:

• Competitive salary based on qualifications, relevant experience, and job responsibilities.
• Structured onboarding and job-specific training.
• Opportunities to develop practical knowledge of credit control and accounts receivable management.
• Exposure to accounting software, financial reporting tools, and customer account management systems.
• Opportunities for career advancement within finance and accounting functions.
• Supportive team collaboration and professional learning opportunities.
• Paid annual leave and applicable statutory benefits, subject to employment terms.
• Performance-based incentives, where offered by the employer.
• Flexible or hybrid working arrangements, where available for the specific role.

All salary details, benefits, incentives, and working arrangements should be confirmed with the employer before accepting an offer.

8. Why Join Fresher Jobs Hub?

Joining an opportunity advertised through Fresher Jobs Hub can be a valuable step for candidates seeking to build or advance their careers in finance, accounting, and credit management.

The Credit Controller - Receivables and Payment Resolution role offers an opportunity to develop essential financial skills while contributing to effective business operations. Successful candidates can gain practical experience in customer account management, payment negotiations, financial reconciliation, debt collection, and credit risk monitoring.

This position can also provide a foundation for future career development in areas such as:

Senior Credit Controller

Accounts Receivable Specialist

Credit Control Team Leader

Credit Risk Analyst

Collections Manager

Finance Executive

Accounts and Finance Manager

Candidates who demonstrate accuracy, professionalism, strong customer communication, and consistent performance may be well positioned to pursue greater responsibilities over time.

Fresher Jobs Hub encourages applicants to identify opportunities that match their skills, qualifications, and career goals. The specific employer, workplace culture, training arrangements, and advancement opportunities will depend on the position being recruited for.