Credit Controller: Receivables & Payments (Remote/Hybrid)

Fresher Jobs Hub; Deganwy; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Structured onboarding and job-specific

Training and professional development

Opportunities to develop practical知识

Exposure to accounting software and CR

Job summary

Fresher Jobs Hub is looking for a detail-oriented Credit Controller - Receivables and Payment Resolution to support accounts receivable operations and maintain cash flow. You will monitor customer accounts, manage overdue invoices, resolve payment discrepancies, and maintain relationships while ensuring policy compliance.

The role suits those with interest in finance, accounting, and credit management, including entry-level applicants with relevant education and a willingness to learn.

Qualifications

• A bachelor degree, diploma, or relevant qualification in Accounting, Finance, Commerce, Business Administration, or a related discipline is preferred.
• Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
• Good numerical skills and the ability to identify errors, reconcile balances, and interpret account information.
• Proficiency in Microsoft Excel and familiarity with Microsoft Office applications.
• Knowledge of accounting software, ERP systems, or CRM tools is an advantage.
• Strong organisational skills and the ability to prioritise multiple accounts and collection deadlines.
• Excellent attention to detail when reviewing invoices, payment records, customer statements, and financial reports.
• Effective problem-solving skills to investigate payment discrepancies and resolve account-related issues.
• Professional negotiation and conflict-resolution abilities when discussing overdue payments and payment arrangements.
• Ability to handle confidential financial information with discretion and integrity.
• A proactive attitude, willingness to learn, and commitment to meeting collection targets.
• Ability to work independently while contributing effectively to a collaborative finance team.

Responsibilities

• Accounts Receivable Management: Monitor customer accounts, track outstanding invoices, and ensure payments are received within agreed credit terms.
• Payment Follow-Up: Contact customers through telephone calls, emails, and other approved communication channels to follow up on overdue invoices and arrange payment commitments.
• Credit Control Activities: Review customer payment histories, identify potential credit risks, and escalation accounts that require additional attention.
• Invoice Monitoring: Verify invoice details, payment due dates, credit notes, and outstanding balances to maintain accurate accounts receivable records.
• Payment Resolution: Investigate payment delays, disputed invoices, short payments, missing remittances, and account discrepancies, coordinating with relevant departments to resolve issues promptly.
• Customer Account Reconciliation: Compare customer statements with internal accounting records, identify inconsistencies, and arrange corrections where necessary.
• Collection Strategies: Develop and maintain structured follow-up schedules to improve collection rates and reduce the number of overdue accounts.
• Customer Communication: Maintain professional and respectful relationships with customers while clearly explaining outstanding balances, payment deadlines, and agreed payment arrangements.
• Credit Limit Monitoring: Assist with reviewing customer credit limits and payment behaviour, recommending appropriate action when accounts exceed approved limits.
• Payment Allocation: Work with the finance team to ensure incoming payments are correctly allocated to the relevant invoices and customer accounts.
• Reporting and Documentation: Prepare regular reports on aged debt, collection progress, overdue balances, disputed invoices, and outstanding payment commitments.
• Internal Collaboration: Coordinate with sales, billing, customer service, and finance teams to resolve account-related issues and prevent recurring payment delays.
• Compliance and Confidentiality: Follow company procedures, maintain accurate records of customer interactions, and handle financial information responsibly.
• Continuous Improvement: Identify opportunities to improve credit control processes, strengthen collection procedures, and enhance the efficiency of accounts receivable operations.
• Escalation Management: Escalate persistently overdue or high-risk accounts to the appropriate manager in accordance with company policies.

Skills

Communication skills

Numerical skills

Problem-solving

Negotiation

Attention to detail

Organisational skills

Confidentiality

Independent worker

Teamwork

Education

Bachelor's degree or related qualification

Tools

Excel

ERP systems

CRM tools

Accounting software

Job description

Fresher Jobs Hub is looking for a detail-oriented Credit Controller - Receivables and Payment Resolution to support accounts receivable operations and maintain cash flow. You will monitor customer accounts, manage overdue invoices, resolve payment discrepancies, and maintain relationships while ensuring policy compliance.

The role suits those with interest in finance, accounting, and credit management, including entry-level applicants with relevant education and a willingness to learn.