Credit Control

Confidential; York and North Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Job summary

Confidential is seeking an experienced Credit Controller to join the finance team. You will manage a portfolio of customer accounts, maintain healthy cash flow, and collect outstanding balances efficiently.

Responsibilities include contacting customers, resolving payment issues, and ensuring accurate credit control records. A proactive, organised approach and willingness to develop broader finance skills are essential.

Qualifications

• Experience in credit control, debt collection, or accounts receivable is preferred.
• Strong organisational and workload-management skills.
• Excellent communication by phone and email, with a professional approach.

Responsibilities

• Proactively contact customers about outstanding invoices and agree payment arrangements.
• Allocate incoming payments and reconcile against customer accounts.
• Investigate and resolve invoice or account queries promptly.

Skills

Credit control

Debt collection

Accounts receivable

Finance administration

Job description

Your new company

An established and successful organisation is looking to appoint an experienced Credit Controller to join its finance team. The business offers a supportive working environment and an opportunity to develop broader finance and accounting experience over time.

Your new role

You will take responsibility for managing a portfolio of customer accounts, helping the business maintain healthy cash flow and ensuring outstanding balances are collected efficiently. Building positive working relationships will be central to the position. You will communicate regularly with customers, resolve account queries and work closely with colleagues across the business to prevent unnecessary payment delays.

Your responsibilities will include:

• Proactively contacting customers by telephone and email regarding outstanding invoices
• Managing customer accounts and agreeing appropriate payment arrangements
• Allocating incoming payments accurately against customer accounts
• Investigating and resolving invoice and account queries
• Maintaining accurate credit control records and customer information
• Reviewing aged debt and identifying accounts requiring further action
• Supporting the assessment and administration of new credit accounts
• Producing regular debtor information and updates for the wider finance team
• Working collaboratively with internal departments to resolve payment issues
• Supporting general finance and month-end activities as your knowledge of the role develops

What you'll need to succeed

You will ideally have previous experience within credit control, debt collection, accounts receivable or a finance administration position.

You will also be able to demonstrate:

• Confident and professional telephone and email communication skills
• The ability to discuss overdue payments firmly but diplomatically
• Strong organisation and workload-management skills
• A proactive approach to resolving problems and customer queries
• Good attention to detail and a commitment to accuracy
• The ability to build effective relationships with customers and internal colleagues
• A willingness to learn and develop broader finance skill

What you'll get in return

You will join a supportive finance environment where you can take ownership of the credit control function while developing additional accounting knowledge and experience. The organisation is particularly interested in someone who wants to build a longer-term career within finance rather than focus solely on debt collection. Further details regarding the salary and benefits package will be discussed during the application process.