Credit Controller – Project: Invoicing & Collections

Traveltechessentialist; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Navan is seeking a Finance Operations professional to lead the optimization of hotel compensation processes across multiple countries. The role focuses on establishing robust invoicing, collections, and contract management frameworks with direct collaboration to leadership in Business Operations, AR, and Partnerships.

You will own end-to-end process design, implement tracking and reporting, and deliver quick wins that demonstrate improvements and revenue recovery.

Qualifications

• 3-4 years in collections, credit control, or AR in a high-growth environment.
• Process improvement mindset with ability to map processes and design better ways of working.
• Strong Excel skills (v-lookups, pivot tables, data manipulation).
• Independent operator comfortable with ambiguity and building structure where none exists.
• Excellent communication; able to influence across geographies and seniority levels.
• Documentation skills; able to create clear process guides and handover materials.
• International experience across time zones and cultures.

Responsibilities

• Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries.
• Process Design: Map end-to-end compensation flows, identify bottlenecks, document scalable processes.
• Contract Management: Review hotel contracts and validate commissions raised vs. received.
• Stakeholder Management: Build relationships with hotel partners and cross-functional teams across multiple countries.
• Data & Reporting: Use BI tools to track performance and provide insights.

Skills

Collections

Credit control

Accounts receivable

Process improvement

Excel

Self-starter

Communication

Documentation

International experience

Tools

SQL

Thoughtspot

Tableau

Power BI

Job description

Navan is seeking a Finance Operations professional to lead the optimization of hotel compensation processes across multiple countries. The role focuses on establishing robust invoicing, collections, and contract management frameworks with direct collaboration to leadership in Business Operations, AR, and Partnerships.

You will own end-to-end process design, implement tracking and reporting, and deliver quick wins that demonstrate improvements and revenue recovery.