Senior Collections Analyst

Navan; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Navan in London is seeking a results-driven collections professional to drive cash collections, streamline processes, and safeguard the company's fiscal health. You will bridge Accounts Receivable, Customer Success, and our global client base to deliver a world-class customer experience while achieving financial targets.

Join a high-growth environment where you define end-to-end collections strategies, investigate balances, and use AI-driven tools like Stuut to maximize recovery.

Qualifications

• Bachelor's degree in accounting, finance, or related field preferred.
• 2–3+ years of progressive collections or accounts receivable experience.
• Strong understanding of end-to-end AR processes and cash collection strategies.
• Knowledge of SQL for data extraction, financial analysis, and reporting.
• Fluency in English plus at least one additional European language.
• Hands-on experience with ERP, billing systems, and AI-driven collection platforms (such as Stuut).
• Exceptional communication, prioritization, and problem-solving skills in high-growth settings.

Responsibilities

• Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
• Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.
• Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.
• Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.
• Collaborate closely with Customer Success and AR teams while providing an exceptional experience to internal and external stakeholders.
• Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows, manage automated outreach, and maximize recovery efficiency.

Skills

Collections

Accounts Receivable

SQL

Education

Bachelor's degree in accounting, finance, or related field

Tools

ERP systems

Billing systems

AI platforms

Stuut

Job description

Are you a results-driven collections professional who balances empathy with firm negotiation? Join our high-impact team in London to drive cash collections, streamline financial processes and directly safeguard the company's fiscal health. In this role, you will be the key bridge between Accounts Receivable, Customer Success, and our global customer base, delivering a world-class customer experience while driving financial results.

What You’ll Do

• Drive Process Excellence: Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
• Proactive Balance Resolution: Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.
• Problem Solving & Escalations: Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.
• Actionable Insights: Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.
• Cross-Functional Partnership: Collaborate closely with Customer Success and AR teams while providing an exceptional experience to internal and external stakeholders.
• AI & Automation Optimization: Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows, manage automated outreach, and maximize recovery efficiency.

What We’re Looking For

• Bachelor’s degree in accounting, finance, or a related field preferred
• 2–3+ years of progressive collections or accounts receivable experience
• Strong understanding of end-to-end AR processes and cash collection strategies
• Knowledge preferred in SQL for data extraction, financial analysis, and reporting
• Fluency in English + at least one additional European language is strongly preferred
• Hands‑on experience with modern ERP, billing systems, and AI‑driven collection platforms (such as Stuut), along with flexibility to work with new AI tools and systems
• Exceptional communication, prioritization, and problem‑solving skills in high‑growth settings

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