Credit Controller (12m Fixed Term Contract)

Traveltechessentialist; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Navan is seeking a Finance Operations professional to lead the optimization of hotel compensation processes across multiple countries. The role focuses on establishing robust invoicing, collections, and contract management frameworks with direct collaboration to leadership in Business Operations, AR, and Partnerships.

You will own end-to-end process design, implement tracking and reporting, and deliver quick wins that demonstrate improvements and revenue recovery.

Qualifications

• 3-4 years in collections, credit control, or AR in a high-growth environment.
• Process improvement mindset with ability to map processes and design better ways of working.
• Strong Excel skills (v-lookups, pivot tables, data manipulation).
• Independent operator comfortable with ambiguity and building structure where none exists.
• Excellent communication; able to influence across geographies and seniority levels.
• Documentation skills; able to create clear process guides and handover materials.
• International experience across time zones and cultures.

Responsibilities

• Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries.
• Process Design: Map end-to-end compensation flows, identify bottlenecks, document scalable processes.
• Contract Management: Review hotel contracts and validate commissions raised vs. received.
• Stakeholder Management: Build relationships with hotel partners and cross-functional teams across multiple countries.
• Data & Reporting: Use BI tools to track performance and provide insights.

Skills

Collections

Credit control

Accounts receivable

Process improvement

Excel

Self-starter

Communication

Documentation

International experience

Tools

SQL

Thoughtspot

Tableau

Power BI

Job description

This is a project-based role perfect for someone who wants to build something from the ground up.

Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.

You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.

What You'll Do

In Your First 6 Months:

• Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
• Establish robust tracking mechanisms for hotel commissions and partner arrangements
• Build feedback loops between finance, partnerships, and operations teams
• Deliver quick wins that demonstrate process improvements and revenue recovery

Core Responsibilities

• Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
• Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
• Contract Management: Review hotel contracts and validate commissions raised vs. received
• Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
• Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)

What You Bring

Must-Haves:

• 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment
• Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working
• Strong Excel skills - v-lookups, pivot tables, data manipulation
• Independent operator - comfortable with ambiguity and building structure where none exists
• Excellent communication - you build rapport easily and can influence across geographies and seniority levels
• Documentation skills - you naturally create clear process guides and handover materials
• International experience - you've worked across time zones and cultures

Nice-to-Haves:

• SQL skills
• Experience with BI tools (Thoughtspot, Tableau, Power BI)
• Knowledge of travel/hospitality industry or hotel commission structures
• Familiarity with Onyx or similar travel platforms

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight

Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

*Applies to select locations.