Credit Controller (12-Month FTC) - Build Scalable Finance Ops

Navan, Inc.; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Navan, Inc. in London, UK, is seeking a Credit Controller on a 12m fixed-term contract to lead the collections process for hotel commissions and to design scalable end-to-end compensation flows.

You will partner with Business Operations, AR teams, and Partnerships to drive revenue recovery and process improvements. You will build robust tracking, document processes, and manage contracts, while working across time zones to support a multinational operation.

Qualifications

• 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment.
• Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working.
• Independent operator - comfortable with ambiguity and building structure where none exists.
• Excellent communication - you build rapport easily and can influence across geographies and seniority levels.
• Documentation skills - you naturally create clear process guides and handover materials.
• International experience - you've worked across time zones and cultures.

Responsibilities

• Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
• Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
• Contract Management: Review hotel contracts and validate commissions raised vs. received
• Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
• Data & Reporting: Use BI tools to track performance and provide insights

Skills

Credit control

Collections

Accounts receivable

Process improvement

Independent work

Communication

Documentation

International experience

Tools

Thoughtspot

Tableau

Power BI

Onyx

Job description

Navan, Inc. in London, UK, is seeking a Credit Controller on a 12m fixed-term contract to lead the collections process for hotel commissions and to design scalable end-to-end compensation flows.

You will partner with Business Operations, AR teams, and Partnerships to drive revenue recovery and process improvements. You will build robust tracking, document processes, and manage contracts, while working across time zones to support a multinational operation.