Credit Controller: Master of Collections & Cash Flow

Exertis (UK) Ltd.; Norwich; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

SNAP in the Norwich area is seeking a skilled Credit Controller to manage a portfolio of customer accounts, ensuring timely collection of arrears and adherence to credit policies. You will work to protect cash flow and support business growth, handling queries by phone and email.

Based in Acle, Norwich, the role offers the chance to build relationships, resolve balances, perform credit checks and contribute to month-end processes within a fast-paced finance environment.

Qualifications

• Previous experience in a Credit Control role.
• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Experience using ERP systems.
• Knowledge of credit risk assessment and management.
• Experience working within a fast-paced finance environment.
• Relevant finance qualification or studying towards one.

Responsibilities

• Managing a portfolio of customer accounts and ensuring timely collection of outstanding arrears.
• Handling customer queries via telephone and email.
• Sending statements, reminder letters and payment links.
• Contacting customers to secure payment and resolve balances.
• Monitoring aged debt reports and escalating high-risk accounts.
• Posting and allocating daily incoming payments.
• Reconciling accounts and investigating discrepancies.
• Performing credit checks and supporting credit risk assessments.
• Producing aged debt and cash collection reports.
• Supporting month-end and year-end finance processes.

Skills

Debt collection

Negotiation

Excel

Communication

Analytical

ERP systems

Credit risk assessment

Organizational skills

Education

Finance qualification in progress

Tools

ERP software

Office applications

Job description

SNAP in the Norwich area is seeking a skilled Credit Controller to manage a portfolio of customer accounts, ensuring timely collection of arrears and adherence to credit policies. You will work to protect cash flow and support business growth, handling queries by phone and email.

Based in Acle, Norwich, the role offers the chance to build relationships, resolve balances, perform credit checks and contribute to month-end processes within a fast-paced finance environment.