Credit Controller

Exertis (UK) Ltd.; Norwich; On-site; GBP 30,000 - 42,000; Full time

Job summary

SNAP in the Norwich area is seeking a skilled Credit Controller to manage a portfolio of customer accounts, ensuring timely collection of arrears and adherence to credit policies. You will work to protect cash flow and support business growth, handling queries by phone and email.

Based in Acle, Norwich, the role offers the chance to build relationships, resolve balances, perform credit checks and contribute to month-end processes within a fast-paced finance environment.

Qualifications

• Previous experience in a Credit Control role.
• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Experience using ERP systems.
• Knowledge of credit risk assessment and management.
• Experience working within a fast-paced finance environment.
• Relevant finance qualification or studying towards one.

Responsibilities

• Managing a portfolio of customer accounts and ensuring timely collection of outstanding arrears.
• Handling customer queries via telephone and email.
• Sending statements, reminder letters and payment links.
• Contacting customers to secure payment and resolve balances.
• Monitoring aged debt reports and escalating high-risk accounts.
• Posting and allocating daily incoming payments.
• Reconciling accounts and investigating discrepancies.
• Performing credit checks and supporting credit risk assessments.
• Producing aged debt and cash collection reports.
• Supporting month-end and year-end finance processes.

Skills

Debt collection

Negotiation

Excel

Communication

Analytical

ERP systems

Credit risk assessment

Organizational skills

Education

Finance qualification in progress

Tools

ERP software

Office applications

Job description

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At SNAP, we're redefining mobility services through technology. Our digital platform connects fleets, truck drivers and service partners across Europe, providing seamless access to parking, washing, tolling, fuel and other essential services. By combining innovation, data and customer-focused solutions, we're helping transform the transport industry while creating exciting opportunities for our people to grow and develop their careers

How you'll make an impact as a Credit Controller

As a Credit Controller,you'llplay a vital role in supporting SNAP's financial performance by ensuring thetimelycollection of outstanding customer debt,minimisingcreditriskandmaintainingstrong customer relationships. You will manage a portfolio of customer accounts, proactivelymonitoraged debt, resolve paymentissuesand ensure compliance with company credit policies. Your work will directly contribute to healthy cash flow and support the continued growth of our business. Based in Acle, Norwich, this is an excellent opportunity for an experienced credit professional who enjoys building relationships, solvingproblemsand delivering results.

About SNAP

At SNAP,we'retransforming how fleets, truck drivers and service partners connect and transact across Europe. Through our innovative digital platform, we bring together truck parking, washing, tolling,fueland other mobility services into one seamless ecosystem. Today, we support thousands of fleets, hundreds of thousands ofdriversand an extensive network of service partners, helping simplify operations and improve efficiency across the transport industry.

As we continue to grow, we're looking for talented people who are passionate about delivering exceptional experiences, solving problems and helping shape the future of mobility solutions.

What you’ll be doing

• Managing a portfolio of customer accounts and ensuring timely collection of outstanding arrears.
• Handling customer queries via telephone and email.
• Sending statements, reminder letters and payment links.
• Contacting customers to secure payment and resolve balances.
• Monitoring aged debt reports and escalating high-risk accounts.
• Posting and allocating daily incoming payments.
• Reconciling accounts and investigating discrepancies.
• Performing credit checks and supporting credit risk assessments.
• Producing aged debt and cash collection reports.
• Supporting month-end and year-end finance processes.

What we’ll need from you

• Previous experience in a Credit Control role.
• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Ability to work independently and as part of a team.
• Customer-focused with excellent attention to detail and resilience.
• Experience using ERP systems.
• Knowledge of credit risk assessment and management.
• Experience working within a fast-paced finance environment.
• Relevant finance qualification or studying towards one.

We'remorethan a payment platform.We'rebuilding innovative digital solutions that make life easier for fleets,driversand service partners across Europe. As part of a growing and ambitious business,you'llhave the opportunity to make a real impact, contribute newideasand develop your career alongside talented colleagues.

What you’ll get from us

• Excellent salary.
• Opportunity to join a growing technology-focused business.
• Collaborative team environment.

At SNAP, we believe diverse perspectives drive innovation and success. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to achieve their potential. We welcome applications from candidates of all backgrounds and experiences.