Credit Controller (Fixed Term Contract)

Decora Blind Systems Ltd; Lisburn; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced annual leave

Long service awards

Health Shield benefit

Discount on company products

On-site parking

Working from home opportunity

Job summary

Decora Blind Systems Ltd in Lisburn is seeking a Credit Controller to manage a busy portfolio across the UK and Ireland. You will drive timely payments, resolve customer queries, and maintain strong relationships with internal teams and external customers.

The role is office-based in Lisburn with a 37.5-hour week and potential for occasional home-working after training. A minimum of 2 years in a similar role and a basic accountancy qualification are expected.

Qualifications

• Minimum of 2 years in a similar credit control role.
• Experience with busy commercial credit processes and orders on hold.
• Experience in manufacturing or FMCG environments is a plus.

Responsibilities

• Manage a portfolio of UK and Ireland accounts and chase payments within terms.
• Log and resolve customer queries, and build relationships with internal/external stakeholders.
• Monitor credit limits, report on overdue debt, and provide status updates weekly.
• Handle cash and bank lodgements when required.
• Set up new accounts and credit references, and liaise with other departments.

Skills

Credit control

Cash collection

Accounts receivable

Microsoft Excel

Attention to detail

Communication skills

Relationship building

Organisational skills

Education

Basic Accountancy Qualification

Tools

Microsoft Navision

Enquiry Management system

Accounting packages

Microsoft Office

Job description

Working as part of a team, the Credit Controller will provide comprehensive, accurate and timely credit management. The successful candidate will be responsible for their own customers within a dedicated geographical area, ensuring customers pay within their agreed payment terms, as per the Company's credit policy.

Working hours: Monday - Thursday 8.30am to 5pm, Friday 8.30am to 2pm (37.5 hours per week)

Location: Lisburn, BT28 2FL

*This role is office based at Decora Lisburn.

Main duties and responsibilities

• Manage own portfolio of accounts across several geographical areas (UK and Ireland).
• Deal effectively and on a daily basis with 'On Hold' orders in line with Company cut off times for manufacturing and wholesale.
• Working to achieve monthly team cash collection targets set by Finance Director and Credit Control Manager.
• Working to achieve monthly KPIs set by Credit Control Manager.
• Effectively dealing with customer account queries, including liaising with other departments, to ensure they are brought to a satisfactory conclusion.
• Effectively create and develop strong internal and external stakeholder relationships.
• Ensure all customer queries are logged and recorded on to the Enquiry Management system by creating support calls and ensuring they are resolved to minimise the impact on customer payment.
• When required, handling of cash, including preparation of bank lodgement, reconciliation of sales ledger, taking cash / card payments.
• Dealing with new accounts, including obtaining credit references, setting up account details and agreeing credit limits.
• Report weekly to Credit Control Manager and Area Sales Managers on account status; i.e. Customers on stop, customers over credit limits and overdue debt analysis.
• To inform the Credit Control Manager immediately of all important developments/problems and report on status of customer accounts on a regular basis.
• Any other reasonable duties which may be required by management from time to time.
• Minimum of 2 years in a similar role, with experience in all aspects of a very busy commercial credit control function.
• Confident, professional and assertive manner (both telephone and face to face).
• Excellent verbal and written communication skills.
• Ability to work accurately under pressure.
• Can demonstrate ability to build strong relationships, with both internal and external stakeholders.
• Excellent attention to detail/accuracy levels.
• Strong organisational and administration skills.
• Honesty and trustworthiness.
• Strong Microsoft office skills, in particular Excel.
• Experience of financial systems
• Evidence of working on own initiative.
• Membership of ICM (Institute of Credit Management).
• Basic Accountancy Qualification.
• Experience of working in a manufacturing or FMCG environment.
• Knowledge of computerised accounting packages.
• Previous experience of using Microsoft Navision.
• Previous experience of working with dual computer packages.

What we offer

• Enhanced annual leave with additional for long service
• Long service awards
• Health Shield benefit upon 6 months service
• Discount on company products- up to 50%
• On-site parking
• Working from home opportunity, up to 1 day per week on a rota basis, after training

*Applicants should be able to provide proof that they have a right to work in the UK.

Link to this job

https://www.decora.co.uk/careers/credit-controller-fixed-term-contract/

Location Lisburn, BT28 2FL Department Credit Control Employment Type Fixed Term Contract (12 months), Full-time Minimum Experience 2 years' in a similar role, with experience in all aspects of a very busy commercial credit control function