Credit Controller - Debtor Portfolio Specialist

Biffa Group; High Wycombe; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Biffa is looking for a skilled Credit Controller to manage a portfolio of debtor accounts across our nationwide depot network, ensuring timely payments and resolving any queries efficiently. You will communicate with customers and collaborate with the Accounts Receivable team.

Based in High Wycombe, the role requires accuracy, strong Excel skills (VLOOKUPs, PivotTables), and a proactive, target-driven approach to protect cash flow and support month-end processes.

Qualifications

• Proven experience managing a debtor portfolio within a Credit Control or Accounts Receivable environment.
• Confident Excel skills; VLOOKUPs and PivotTables preferred.
• Target-driven with ability to resolve issues.
• Strong communication and negotiation skills.
• Excellent organisation and ability to prioritise a busy workload.

Responsibilities

• Manage and maintain your own debtor portfolio
• Proactively chase outstanding debt by phone and email
• Investigate and resolve queries and issues relating to non-payment
• Negotiate and agree repayment plans where appropriate
• Review and adjust customer credit limits
• Raise credit notes accurately and efficiently
• Assist with month-end reporting and related tasks
• Provide additional support to the Credit Manager and wider team as required

Skills

Communication

Negotiation

Organisational skills

Proactive

Team-oriented

Tools

Excel

VLOOKUPs

PivotTables

Job description

Biffa is looking for a skilled Credit Controller to manage a portfolio of debtor accounts across our nationwide depot network, ensuring timely payments and resolving any queries efficiently. You will communicate with customers and collaborate with the Accounts Receivable team.

Based in High Wycombe, the role requires accuracy, strong Excel skills (VLOOKUPs, PivotTables), and a proactive, target-driven approach to protect cash flow and support month-end processes.