Credit Controller

Biffa Group; High Wycombe; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Biffa is looking for a skilled Credit Controller to manage a portfolio of debtor accounts across our nationwide depot network, ensuring timely payments and resolving any queries efficiently. You will communicate with customers and collaborate with the Accounts Receivable team.

Based in High Wycombe, the role requires accuracy, strong Excel skills (VLOOKUPs, PivotTables), and a proactive, target-driven approach to protect cash flow and support month-end processes.

Qualifications

• Proven experience managing a debtor portfolio within a Credit Control or Accounts Receivable environment.
• Confident Excel skills; VLOOKUPs and PivotTables preferred.
• Target-driven with ability to resolve issues.
• Strong communication and negotiation skills.
• Excellent organisation and ability to prioritise a busy workload.

Responsibilities

• Manage and maintain your own debtor portfolio
• Proactively chase outstanding debt by phone and email
• Investigate and resolve queries and issues relating to non-payment
• Negotiate and agree repayment plans where appropriate
• Review and adjust customer credit limits
• Raise credit notes accurately and efficiently
• Assist with month-end reporting and related tasks
• Provide additional support to the Credit Manager and wider team as required

Skills

Communication

Negotiation

Organisational skills

Proactive

Team-oriented

Tools

Excel

VLOOKUPs

PivotTables

Job description

Credit Controller

High Wycombe

A quick look at the role

We’re looking for an experienced Credit Controller to join our large, growing and award-winning Accounts Receivable team.

You’ll be responsible for managing your own portfolio of debtor accounts across our nationwide depot network, helping to ensure payments are received on time while investigating and resolving any issues that may be causing delays.

This is a busy, target-driven role where you’ll need to be confident communicating with customers, comfortable managing competing priorities and proactive in getting results.

Your core responsibilities

• Manage and maintain your own debtor portfolio
• Proactively chase outstanding debt by phone and email
• Investigate and resolve queries and issues relating to non-payment
• Negotiate and agree repayment plans where appropriate
• Review and adjust customer credit limits
• Raise credit notes accurately and efficiently
• Assist with month-end reporting and related tasks
• Provide additional support to the Credit Manager and wider team as required

Our essential requirements

• Proven experience managing a debtor portfolio within a Credit Control or Accounts Receivable environment
• Confident Excel skills, ideally including VLOOKUPs and PivotTables
• A target-driven and tenacious approach, with the ability to see issues through to resolution
• Strong communication and negotiation skills
• Excellent organisation and the ability to prioritise a busy workload
• Comfortable working under pressure while maintaining accuracy and attention to detail
• A proactive, team-focused approach

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.