Credit Controller

Biffa Waste Services; High Wycombe; On-site; GBP 28,000 - 36,000; Full time

Job summary

Biffa is looking for an experienced Credit Controller to join our Accounts Receivable team in High Wycombe. You’ll manage your own debtor portfolio across our depot network and chase payments by phone and email to keep cash flowing on time.

You’ll need strong Excel skills, a tenacious, target-driven approach and excellent negotiation and communication abilities to resolve queries and set up agreeable repayment plans.

Qualifications

• Proven experience managing a debtor portfolio in Credit Control or Accounts Receivable.
• Strong Excel skills, including VLOOKUPs and PivotTables.
• Demonstrated target-driven approach with ability to resolve issues.

Responsibilities

• Manage and maintain your own debtor portfolio.
• Chase outstanding debt by phone and email.
• Investigate and resolve non-payment queries and issues.
• Negotiate and agree repayment plans.
• Review and adjust customer credit limits.
• Raise credit notes accurately and efficiently.
• Assist with month-end reporting and related tasks.
• Provide support to Credit Manager and wider team.

Skills

Debtor portfolio management

Excel (VLOOKUPs, PivotTables)

Negotiation skills

Communication skills

Organisational skills

Attention to detail

Tools

Excel

Job description

Credit Controller - High Wycombe

We're looking for an experienced Credit Controller to join our large, growing and award-winning Accounts Receivable team. You'll be responsible for managing your own portfolio of debtor accounts across our nationwide depot network, helping to ensure payments are received on time while investigating and resolving any issues that may be causing delays.
You're in a busy, target-driven role where you'll need to be confident communicating with customers, comfortable managing competing priorities and proactive in getting results.

Your core responsibilities

• Manage and maintain your own debtor portfolio
• Proactively chase outstanding debt by phone and email
• Investigate and resolve queries and issues relating to non-payment
• Negotiate and agree repayment plans where appropriate
• Review and adjust customer credit limits
• Raise credit notes accurately and efficiently
• Assist with month-end reporting and related tasks
• Provide additional support to the Credit Manager and wider team as required

Our essential requirements

• Proven experience managing a debtor portfolio within a Credit Control or Accounts Receivable environment
• Confident Excel skills, ideally including VLOOKUPs and PivotTables
• A target-driven and tenacious approach, with the ability to see issues through to resolution
• Strong communication and negotiation skills
• Excellent organisation and the ability to prioritise a busy workload
• Comfortable working under pressure while maintaining accuracy and attention to detail
• A proactive, team-focused approach

Changing the way people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that is shared by our 11,500+ people around the country, who trust us to provide them with a career that is always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.