Credit Controller: Cash Flow Champion & Client Relations

BUUK Infrastructure; Cardiff; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company pension up to 10%

33 days holiday + buy extra 2 weeks

Enhanced maternity/paternity/adoption

Referral bonus £1000

Hybrid working

Career development opportunities

Job summary

BUUK Infrastructure is seeking a Credit Controller to manage relationships with developers, chase overdue payments, and maintain healthy cash flow. The role emphasises proactive issue identification, negotiation of repayment plans, and accurate record-keeping.

You will work in a hybrid setup with a focus on timely payments and customer-focused service, supporting the company’s financial stability and growth.

Qualifications

• Experience building relationships with clients and handling payment discussions.
• Experience resolving payment disputes and customer queries.
• Strong knowledge of Excel for accounts and reporting.
• Understanding of how timely payments affect financial health and operations.
• Familiarity with utility industry credit practices.

Responsibilities

• Chasing overdue invoices and payments via telephone and email to recover debts promptly.
• Agreeing payment terms with clients on credit arrangements and deadlines.
• Managing debt payment queries with clear communication for fast resolution.
• Negotiating fair repayment plans to support customers and cash flow.
• Identifying potential issues risking bad debt and coordinating with stakeholders.
• Keeping detailed records of collection activities for audit readiness.
• Collaborating to foster a supportive environment and help colleagues meet goals.

Skills

Negotiation

Interpersonal skills

Attention to detail

Communication skills

Independent work

Time management

Customer service

Debt collection

Excel

Tools

Excel

Job description

BUUK Infrastructure is seeking a Credit Controller to manage relationships with developers, chase overdue payments, and maintain healthy cash flow. The role emphasises proactive issue identification, negotiation of repayment plans, and accurate record-keeping.

You will work in a hybrid setup with a focus on timely payments and customer-focused service, supporting the company’s financial stability and growth.