Credit Controller

Randstad UK; Ware; On-site; GBP 23,000 - 30,000; Full time

Job summary

Randstad UK is seeking an experienced Credit Controller to join a small, supportive team in Ware. The role involves managing debt conversations, resolving billing issues, and setting up payment plans for energy accounts.

The ideal candidate will have strong Maths and English, good Excel skills, and the ability to work independently in a collaborative team environment. Experience in energy or utilities is highly desirable.

Qualifications

• Strong Maths and English skills.
• Self-motivated and able to work independently.
• Experience in energy or utilities is desirable.
• Excellent communication and customer service mindset.

Responsibilities

• Chase outstanding debt professionally via phone conversations.
• Investigate customer accounts to resolve complex billing queries.
• Help customers understand and manage their energy accounts to prevent debt.
• Set up realistic payment plans and Direct Debits for usage and arrears.
• Liaise with internal teams and provide regular updates on portfolio performance.
• Maintain professionalism while handling sensitive conversations.

Skills

Maths

English

Communication

Independence

Team collaboration

Tools

Excel

Job description

An excellent opportunity has arisen for an experienced Credit Controller with a growing and operating within the energy sector. This Credit Controller position is based onsite in Ware and offers the chance to join a small, supportive Credit Control team within a business committed to sustainability and customer care.

Your Key Responsibilities:

• Managing sensitive yet direct conversations by phone to chase outstanding debt professionally.
• Investigating customer accounts to proactively resolve complex billing queries and issues.
• Helping customers better understand and manage their energy accounts to prevent future debt.
• Setting up realistic payment plans and Direct Debits for both ongoing usage and arrears.
• Liaising closely with internal teams, providing regular updates, and reporting on portfolio performance.
• Confidence and professionalism to manage sensitive customer conversations effectively.
• Strong Maths and English skills, alongside strong Excel skills.
• A tenacious and self-motivated approach to your work.
• The ability to work independently while being a dedicated member of a small, supportive team.
• Experience within the energy or utility sector is highly desirable.

On applying you agree to receive finance specific content from our Randstad Finance & Accounting community (www.randstad.co.uk/finance-accounting-community)