Credit Controller

Energia; Belfast City District; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual Cost of Living Review

Career progression

Maternity/Paternity Pay

Free Flu Jab

Wellbeing Fund

Holiday entitlement: 23–25 days + 11

Job summary

Energia is seeking a Credit Controller to reduce arrears in line with targets, supporting cash flow while complying with market Codes of Practice and Data Protection. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information to the Regulatory Department.

You will operate in a fast-paced, target-driven environment and be experienced in achieving KPIs, with MS Office proficiency to manage accounts

Qualifications

• 2+ years experience in Credit Control or similar role handling high volume of customers and recovering payments.

Responsibilities

• Reduce arrears in line with target and improve company cash flow.
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Skills

Credit control experience

Negotiation

Communication skills

KPI experience

Telephone manners

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

3 days working from the office and 2 days working from home

Your new opportunity

Reporting to the Debt Manager, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our company’s cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role.

What you'll need

• 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation.
• Previous experience of working in a fast paced / target driven environment.
• Excellent telephone manners with experience of working daily on inbound & outbound calls.
• Demonstrable strong communication skills and a well organised approach.
• Experience of working towards KPIs.
• Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint.

What we offer;

• Competitive salary + up to 10% annual bonus
• 23-25 Days Holiday per year + 11 stats + opportunity to buy additional holidays
• Annual Cost of Living Review
• Career Progression and Development - Almost 100% of our promotions are from within the organisation
• Enhanced Maternity and Paternity Pay
• Free Flu Jab
• Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology