Credit Controller

Start People Ltd; Thornaby-on-Tees; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Benefits

Job summary

Start People Ltd. is recruiting a Credit Controller to join the finance team. You will manage customer accounts, chase payments, and help maintain healthy cash flow across the business.

The role requires strong communication and negotiation skills, attention to detail, and experience with Excel and ERP systems. This in-person position offers a competitive salary and benefits.

Qualifications

• Experience in Credit Control or Accounts Receivable.
• Strong communication and negotiation skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused with a professional approach.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Experience using accounting or ERP systems is advantageous.

Responsibilities

• Chase outstanding payments via telephone and email.
• Secure payment commitments and monitor promised payment dates.
• Maintain accurate records of all customer communications.
• Investigate and escalate payment disputes and account queries.
• Assist with formal debt recovery processes when required.
• Resolve unallocated cash and payment allocation issues.
• Provide invoices, statements, and supporting documents to customers.
• Liaise with internal teams to resolve billing and payment issues.
• Identify and escalate potential credit risks.
• Support the wider finance team as required.

Skills

Credit control

Accounts receivable

Excel

Outlook

Communication skills

Negotiation

ERP systems

Tools

ERP systems

Job description

Pay: 28,000.

Job Description:

Credit Controller

Competitive + Benefits

Location

Middlesborough

About the Role

Our client is looking for an experienced Credit Controller to join their finance team. The successful candidate will be responsible for managing customer accounts, collecting outstanding payments, resolving queries, and helping to maintain healthy cash flow across the business.

Key Responsibilities

• Chase outstanding payments via telephone and email.
• Secure payment commitments and monitor promised payment dates.
• Maintain accurate records of all customer communications.
• Investigate and **escalate** payment disputes and account queries.
• Assist with formal debt recovery processes when required.
• Resolve unallocated cash and payment allocation issues.
• Provide invoices, statements, and supporting documents to customers.
• Liaise with internal teams to resolve billing and payment issues.
• Identify and **escalate** potential credit risks.
• Support the wider finance team as required.

Skills & Experience

• Previous Credit Control or Accounts Receivable experience.
• Strong communication and negotiation skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused with a professional approach.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Experience using accounting or ERP systems is advantageous.

What's on Offer

• Competitive salary and benefits package.
• Supportive working environment.
• Training and development opportunities.
• Career progression within a growing business.

Work Location: In person