Credit Controller

TN United Kingdom; Stone Cross; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Credit Controller to manage receivables and ensure timely payments. In this role, you will maintain customer accounts, resolve queries, and work closely with sales teams to chase overdue debts. Your strong communication skills and proactive approach will help foster relationships with customers while ensuring accurate record-keeping. Join a forward-thinking company that values diversity and offers a supportive environment for your career growth. If you have a passion for finance and customer service, this opportunity is for you.

Qualifications

• Minimum of 2 years' experience in a Credit Control role.
• GCSE level education or equivalent.

Responsibilities

• Ensure effective collection of receivables for designated sales ledgers.
• Chase overdue debts via telephone, email, and letter.
• Maintain accurate records of all customer interactions.

Skills

Credit Control Experience

Communication Skills

Customer Interaction

Education

GCSE Level Education

Job description

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Job Responsibilities:

1. Ensure effective collection of receivables for designated sales ledgers, including customer visits.
2. Maintain up-to-date customer accounts and communicate with sales force and other departments regarding payments and queries.
3. Chase overdue debts via telephone, email, and letter.
4. Handle customer price and delivery queries and resolve them promptly.
5. Complete administrative tasks according to the monthly task calendar.

Responsibilities / Duties Include:

• Respond promptly to customer requests or issues to ensure effective cash collection.
• Follow the Monthly Task calendar to complete tasks on or before deadlines.
• Chase end-of-month payments to ensure timely receipt.
• Manage overdue accounts by making repeat calls and liaising with sales teams.
• Monitor customers to be placed on stop and issue Final Demand letters.
• Resolve price and delivery issues by liaising with relevant teams.
• Maintain accurate records of all customer interactions.
• Provide support to team colleagues during absences.
• Attend sales meetings to stay informed on customer and sales activity and represent the Credit Control Team.
• Chair and take minutes at monthly team meetings on a rota basis.

Skills, Behaviours & Experience:

• Minimum of 2 years' experience in a Credit Control role.
• GCSE level education or equivalent.
• Good communication skills and telephone manner.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity, and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges depend on experience, qualifications, and training. For more information, please read our Privacy Notice at roberthalf.com/gb/en/privacy-notice.