Credit Controller

Mcbrides-Accountants-LLP; Stoke-on-Trent; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid working

Company pension

Health MOTs

Mental health support

Wellbeing, social & community calendar

Job summary

DJH is seeking a Credit Controller to join our Finance team in Stoke-on-Trent. You will work closely with the Head of Credit Control to manage a portfolio, chase outstanding debts, and maintain precise payment records, ensuring high levels of client satisfaction and timely collections.

You’ll thrive in a fast-paced, collaborative environment, bringing proactive problem-solving and excellent communication to build strong relationships with clients and internal stakeholders.

Qualifications

• Experience in credit control within practice or industry.
• Tech-savvy with Xero and Excel; knowledge of CCH is desirable but not essential.

Responsibilities

• Take a proactive, can-do approach to collecting outstanding debts and work toward targets.
• Build rapport while chasing overdue payments via phone, email, and letters.
• Maintain accurate, up-to-date records of payment activity and promises.
• Collaborate with the Head of Credit Control for support and solutions.
• Nurture strong relationships with clients through clear communication and excellent service.
• Take ownership of your own portfolio of offices and manage them efficiently.

Skills

Credit control experience

Communication

Tools

Xero

Excel

CCH

Job description

Credit Controller

Department: Finance

Employment Type: Permanent

Location: Stoke on Trent

Description

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower. By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let's talk about the role...

As a Credit Controller you’ll be fully immersed with our experienced Credit Control team and working successfully with our Head of Credit Control to achieve great things together. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity for an ambitious individual to challenge themselves, develop and progress within a forward-thinking and fast-paced firm. You’ll:

• Take a proactive, can-do approach to collecting outstanding debts, confidently working towards agreed collection targets
• Build rapport while chasing overdue payments through friendly and professional phone calls, emails, and letters
• Keep everything running smoothly by maintaining accurate, up-to-date records of payment activity and promises
• Tackle any challenges head-on, working closely with the Head of Credit Control for support and solutions
• Nurture strong, positive relationships with clients through clear communication and great service
• Take ownership of your own portfolio of offices, managing them efficiently

Let's talk about you and your skills...

Hungry for a new challenge, you’ll:

• Have previous Credit Control experience within practice or industry.
• Be tech-savvy, with a experience using Xero & Excel (knowledge of CCH is also desirable but not essential).
• Thrive in a collaborative and progressive environment
• Love getting to know people and be a fantastic communicator.

Let's talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance with an extra day off to celebrate your birthday
• Volunteer day
• Flexible hybrid working
• Tailored learning and development
• Company pension
• Health MOTs
• Mental health support
• A fully loaded wellbeing, social & community calendar.

Together we achieve great things for our team, clients, communities and the planet. You can read more about life at DJH here.