Client Services Manager

DJH; Stoke-on-Trent; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Birthday day off

Volunteer day

Learning and development

Company pension

Health MOTs

Mental health support

Wellbeing & social calendar

Job summary

DJH in Stoke-on-Trent is seeking a Client Services Manager to oversee a vibrant client portfolio within the Accounts team. You will work with directors to deliver high-quality service, manage relationships, and lead a team to ensure exceptional client outcomes.

The role requires ACA/ACCA qualifications, prior management experience, and a proactive, collaborative mindset in a fast-paced firm. Hybrid working is supported, with a focus on delivering value to clients and growth for the business.

Qualifications

• ACA/ACCA qualification required.
• Experience managing a client portfolio or team in practice.
• Strong leadership and communication skills essential.
• Ability to develop and maintain client relationships and deliver high-quality service.
• Comfortable working in a collaborative, fast-paced environment.

Responsibilities

• Manage and look after your own client portfolio.
• Build long-lasting relationships and become the go-to for clients.
• Lead a team and oversee delivery of high-quality work.
• Collaborate with directors and other departments to service your portfolio.
• Engage with clients daily to understand their business and deliver value.
• Support growth by retaining existing clients and pursuing new opportunities.
• Coach and develop accounts team and line reports.

Skills

Leadership

Client relationships

Communication

Team coaching

Collaboration

Education

ACA/ACCA

Tools

CCH knowledge

Job description

Client Services Manager

Department: Accounts

Employment Type: Permanent

Location: Stoke on Trent

Reporting To: Tom Bostock

Description

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let’s talk about the role

As Client Services Manager, you’ll be fully immersed with our experienced accounts team, working with directors to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:

• Manage and look after your own vibrant and diverse client portfolio.
• Cultivate long-lasting relationships becoming the go-to for clients.
• Lead a team, overseeing the production of the work to deliver a fantastic service.
• Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
• Wow clients daily, getting to know their business to deliver a great experience.
• Contribute to our growth by retaining existing clients and building relationships with potential new clients.
• Coach and develop the accounts team and line reports.

Let’s talk about you and your skills...

Hungry for a new challenge, you’ll:

• Be ACA / ACCA qualified.
• Have practice experience as a manager or assistant manager.
• Have worked with a range of clients, including owner-managed businesses.
• Be tech-savvy, with a knowledge of CCH desirable.
• Be a superb leader that energises those around you.
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator.

Let’s talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance with an extra day off to celebrate your birthday
• Flexible hybrid working
• Volunteer day
• Tailored learning and development
• Company pension
• Health MOTs
• Mental health support
• A fully loaded wellbeing, social & community calendar.

Together we achieve great things for our team, clients, communities and the planet. You can read more about DJH here.