Credit Controller

CARE CONCERN GROUP LIMITED; Slough; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension

Onsite parking

Job summary

Care Concern Group in the United Kingdom is seeking a Credit Controller to manage outstanding debts across our care homes. You will ensure payments are received, allocated accurately, and queries resolved with residents, families, and external agencies.

The role includes cashflow forecasting support, month-end reporting, and maintaining detailed financial records. It is a Monday–Friday, 37.5-hour position with 25 days’ annual leave and a pension plan.

Qualifications

• Experience in a Credit Control role is preferred.
• Strong IT skills and proficiency with Excel.

Responsibilities

• Manage credit notes and refunds accurately.
• Process daily and weekly cash uploads and allocate payments.
• Monitor and follow up overdue balances.
• Investigate account queries promptly.
• Maintain up-to-date financial records.
• Support cashflow forecasts and month-end reporting.
• Liaise with residents, families and agencies to resolve queries.

Skills

Credit control

Attention to detail

Organisational skills

Time management

Communication

Stakeholder liaison

Proactive problem solving

Workload management

Tools

Microsoft Excel

Sage 200

Xero

Job description

Credit Controller Contract

• £25,000 to £30,000 per annum
• 37.5 hours per week
• Monday to Friday
• 25 days annual leave plus statutory bank holidays
• Pension
• 1 hour lunch break
• Onsite parking

The Role

As a Credit Controller, you will be responsible for managing outstanding debts and ensuring payments are received and allocated accurately and efficiently. You will manage a varied ledger, investigate account queries and work with residents, their families, external agencies and colleagues across our care homes to resolve outstanding balances.

You will also support the wider Finance team with cashflow forecasting, month end reporting and the accurate maintenance of financial records. This is a varied role where attention to detail, organisation and a proactive approach are essential.

What We Are Looking For

• Previous experience in a Credit Control role is preferred
• Strong attention to detail with a methodical approach to your work
• Excellent organisational and time management skills
• Strong IT skills, particularly Microsoft Excel
• Experience with Sage 200 and Xero would be advantageous but is not essential
• Confident communication skills and the ability to liaise with a range of stakeholders
• A proactive approach to resolving queries and following up outstanding payments
• The ability to manage your own workload and meet deadlines
• The ability to manage multiple priorities across a busy Finance function

Key Responsibilities

• Manage credit notes and refunds, ensuring these are processed accurately and efficiently
• Complete daily and weekly cash uploads and ensure payments are correctly allocated
• Monitor outstanding debts and follow up overdue balances
• Investigate and resolve account queries in a timely manner
• Maintain accurate and up to date financial records
• Update and review weekly and monthly cashflow forecasts
• Support the month end process and debtor reporting
• Maintain the Central Process File and ensure information is kept up to date
• Liaise with residents, their families, external agencies and colleagues to resolve payment and account queries

About Us

Care Concern Group is a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive.

Our five core values,

Trust|Respect|Passion|Kindness|Inclusivity, are at the heart of everything we do, shaping the care we deliver and the environments we create.

If you share these values and want to build or develop your career with Care Concern Group, we would love to hear from you.