Credit Controller

Confidential; Ripon; On-site; GBP 25,000 - 32,000; Full time

Job summary

Impression is seeking a confident Credit Controller in Ripon to manage a portfolio and drive cash flow performance. You will own your ledger, chase payments, and build strong relationships with customers while delivering a high standard of service.

Working in a fast-paced environment, you will use Excel and finance systems, coordinate with internal teams, negotiate repayment plans, and prioritise workload to meet deadlines.

Qualifications

• Experience in a credit control role.
• Strong IT skills with Excel and finance systems.
• Excellent communication and organisation skills.

Responsibilities

• Take full ownership of a portfolio of customer accounts including the setup of new accounts.
• Build and maintain strong, professional relationships with customers and internal stakeholders.
• Proactively manage and chase outstanding debt through phone, email and written communication.
• Drive cash collection performance and reduce aged debt in line with company targets.
• Investigate and resolve invoice queries efficiently, working cross functionally where required.
• Negotiate and agree repayment plans, ensuring commitments are adhered to.
• Escalate high risk or overdue accounts to the Credit Control Manager and support third party recovery where necessary.
• Maintain accurate and up to date customer records across all systems.
• Monitor and manage credit limits in line with company policy, escalating where appropriate.
• Support account reconciliations and ensure correct allocation of payments.
• Effectively prioritise workload in a changing environment, ensuring deadlines are met.

Skills

Credit control

Excel

Communication

Organisation

Attention to detail

Negotiation

Team player

Tools

Finance systems

Job description

Job Title: Credit Controller
Location: Ripon
Hours: Monday - Friday, 8:00 am - 5:00 pm

Are you a confident and detail driven Credit Controller looking to join a well established, forward thinking business? If so, this opportunity in Ripon could be the perfect next step in your career.

This is a fantastic opportunity to join a reputable organisation where you will play a key role in supporting cash flow performance and maintaining strong customer relationships. As Credit Controller, you will take ownership of your own ledger, ensuring timely collection of payments while delivering a high standard of service.

Working in a fast paced and dynamic environment, this role is ideal for someone who is proactive, commercially aware and confident communicating at all levels. You will be someone who enjoys problem solving, negotiating and building long term relationships with customers.

Key Responsibilities as Credit Controller:

• Take full ownership of a portfolio of customer accounts including the setup of new accounts.
• Build and maintain strong, professional relationships with customers and internal stakeholders.
• Proactively manage and chase outstanding debt through phone, email and written communication.
• Drive cash collection performance and reduce aged debt in line with company targets.
• Investigate and resolve invoice queries efficiently, working cross functionally where required.
• Negotiate and agree repayment plans, ensuring commitments are adhered to.
• Escalate high risk or overdue accounts to the Credit Control Manager and support third party recovery where necessary.
• Maintain accurate and up to date customer records across all systems.
• Monitor and manage credit limits in line with company policy, escalating where appropriate.
• Support account reconciliations and ensure correct allocation of payments.
• Effectively prioritise workload in a changing environment, ensuring deadlines are met.

Experience Required:

• Experience in a credit control role.
• Strong IT skills including Microsoft Office, particularly Excel and experience with finance systems.
• Excellent communication skills with a confident and professional telephone manner.
• Strong organisational skills with the ability to manage and prioritise a busy workload.
• High attention to detail with a structured and methodical approach.
• Strong negotiation and influencing skills with the ability to make sound judgements.
• A proactive team player with a positive and adaptable attitude.

In return, you will be joining a stable and growing business where your role will have a direct impact on financial performance. This is a varied and rewarding position offering autonomy, responsibility and the opportunity to develop within a supportive team environment. If you are driven, organised and thrive in a fast paced setting,

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.