Credit Controller

Pennon Group; Redhill; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

SES Business Water, part of Pennon Group, is seeking a proactive Credit Controller in the Redhill area with hybrid working. You will manage overdue accounts, negotiate payment plans, and balance customer service with reducing bad debt. Strong communication and Excel proficiency are essential.

The role offers a competitive salary (£28,000 - £31,000 depending on experience), a pension, and development opportunities within a supportive team environment. DBS check is mandatory on onboarding.

Qualifications

• Experience managing customer accounts and recovering outstanding debt.
• Experience reconciling accounts and resolving billing queries.
• Knowledge of debt management processes and related legal procedures.
• Strong communication and negotiation skills.
• Good organisational skills and attention to detail.

Responsibilities

• Managing a portfolio of customer accounts with overdue debt.
• Contacting customers by phone, email, and written correspondence to secure payment.
• Negotiating and agreeing payment arrangements.
• Recommending appropriate recovery actions to minimise bad debt.
• Maintaining accurate customer records and updating recovery actions.
• Collaborating with Billing, Finance, Sales and Metering teams to resolve issues.

Skills

Customer accounts management

Debt recovery

Billing disputes resolution

Negotiation

Communication

Organisational skills

Independent work

Education

GCSE Maths and English

Tools

Microsoft Office (Excel, Outlook, Teams, Word)

Job description

Powered by Water, Driven by Purpose

SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Credit Controller

Redhill Hybrid Working £28,000 - £31,000 depending on experience

Join SES Business Water

We're looking for a proactive and customer-focused Credit Controller to join our Customer Service Collections team. This is an excellent opportunity for someone with experience in debt recovery, account management, or credit control who enjoys balancing strong customer service with achieving business outcomes.

You’ll take ownership of a portfolio of customer accounts, working with customers to resolve outstanding balances, negotiate payment arrangements, and ensure a positive customer experience while reducing bad debt exposure.

What you'll be doing:

• Managing a portfolio of customer accounts with overdue debt
• Contacting customers by phone, email, and written correspondence to secure payment
• Investigating and resolving account queries and disputes
• Negotiating and agreeing payment arrangements
• Reconciling customer accounts and validating billing information
• Working closely with Billing, Finance, Sales, and Metering teams to resolve issues
• Managing cases involving financial difficulties, insolvencies, and deceased customers
• Recommending appropriate recovery actions to minimise bad debt
• Maintaining accurate customer records and updating recovery actions
• Supporting continuous improvement projects and process enhancements
• Promoting Direct Debit and other suitable payment methods

What we're looking for:

We're keen to hear from candidates who have:

• Experience managing customer accounts and recovering outstanding debt
• Experience reconciling accounts and resolving billing queries
• Understanding of debt management processes and associated legal procedures
• Strong communication and negotiation skills
• Good organisational skills and attention to detail
• Ability to work independently while contributing positively to a team
• GCSE Maths and English (or equivalent)
• Confident use of Microsoft Office applications including Excel, Outlook, Teams and Word

Desirable

• Experience within a utilities or water industry environment
• Knowledge of customer billing and payment allocation processes
• Experience using HiAffinity or a similar CRM/customer management system

Why join us?

At SES Business Water, you'll be part of a supportive team that values collaboration, customer service and continuous improvement. You'll have the opportunity to develop your skills, contribute to meaningful business outcomes, and play an important role in helping our customers manage their accounts effectively.

• Competitive Salary - Based on experience and skills
• Bonus Scheme - Rewarding your performance
• Pension Scheme - Helping you plan for your future
• Healthcare Benefits - Access to employee assistance programs
• Professional Development - Support for career growth with training opportunities
• Employee Discounts - On various products and services
• Generous Annual Leave - Take time to recharge with our holiday entitlement

Closing Date: 9th October 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid

Build trust and be trusted. Be the one we all look to and can depend on.

Be You

We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future

Embrace change. Drive Progress. Own the challenge.