Credit Controller

Tower-Supplies; Poole; On-site; GBP 28,000 - 36,000; Full time

Job summary

Hollybank Trustees Ltd is seeking a Credit Controller to join our office-based Cruise Finance team. You will manage customer accounts, chase invoices and monitor credit limits to safeguard cash flow and minimise bad debt.

You will review creditworthiness, set appropriate terms, reconcile accounts, and liaise with customers and internal teams to resolve queries promptly and maintain strong relationships across the business.

Qualifications

• Experience in credit control and debt collection.
• Ability to review accounts for creditworthiness and set terms, using references.
• Strong communication with customers and internal teams.

Responsibilities

• Act as main contact for customer account queries.
• Reconciliation, managing customer portals and integration (EDI).
• Review new and existing accounts for creditworthiness and set terms and limits.
• Manage and collect customer accounts to maximise cash flow and minimise risk.
• Resolve invoice and payment queries promptly and efficiently.
• Produce and distribute customer statements of account and overdue letters.
• Generate weekly and ad hoc reports on credit hold status and other metrics.
• Proactively manage new accounts and high value invoices.
• Build strong relationships with customers and internal contacts.
• Prepare month end consolidated invoices and escalate issues as needed.

Skills

Credit control

Cash collection

Customer service

Invoice reconciliation

Credit risk assessment

Tools

EDI systems

Job description

We’re looking for a Credit Controller to join our office-based Cruise Finance team.

• Contract type: Permanent
• Hours: 40 hours per week
• Monday-Friday 8am-5pm

Function:

Effectively manage and control debts. Responsible for collecting invoices and ensure that credit given to customers is monitored whilst providing excellent customer service.

Lines of Communication:

• Upwards – Finance Team Lead
• Laterally – Cruise division, Finance team (Original)

What you will be doing

• Act as a main point of contact for customer account queries
• Reconciliation, managing customer portals and integration (EDI)
• Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits, considering previous history, credit agency and trade references and other relevant sources of information
• Effectively review, manage and collect customer accounts, prioritising to maximise cash flow whist minimising risk exposure (bad debts)
• Resolve invoice and payment queries promptly and efficiently
• Produce and distribute customer statements of account.
• Produce and distribute customer overdue/reminder letters
• Produce and circulate weekly and ad hoc on stop, credit hold status and other reports.
• Proactive management of new accounts and high value invoices
• Build effective relationships with customers and internal contacts.
• Prepare month end consolidated invoices.
• Escalate significant issues/concerns as necessary