Credit Controller

Tower Supplies; Merley; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tower Supplies is seeking a dedicated Credit Controller to join the office-based Cruise Finance team in a permanent role. The position is 40 hours per week, Monday to Friday, 8am to 5pm, with reporting lines into the Finance Team Lead.

You will manage and control debts, review creditworthiness, and prioritise collections to maximise cash flow while maintaining high standards of customer service and accuracy in invoicing and reporting.

Qualifications

• Experience in credit control and debt recovery
• Strong numerical and analytical skills
• Excellent communication with customers and internal teams

Responsibilities

• Act as main point of contact for customer account queries
• Reconciliation, managing customer portals and integration (EDI)
• Review new and existing accounts for creditworthiness and set terms/limits
• Manage and collect customer accounts to maximise cash flow and minimise bad debts
• Resolve invoice and payment queries promptly
• Produce and distribute customer statements of account and overdue letters
• Produce weekly and ad hoc reports on stop, credit hold status and other metrics
• Proactively manage new accounts and high value invoices
• Build relationships with customers and internal contacts
• Prepare month end consolidated invoices
• Escalate significant issues as necessary

Job description

We're looking for a Credit Controller to join our office-based Cruise Finance team.

• Contract type: Permanent
• Hours: 40 hours per week
• Monday-Friday 8am-5pm

Function:

Effectively manage and control debts. Responsible for collecting invoices and ensure that credit given to customers is monitored whilst providing excellent customer service.

Lines of Communication:

• Upwards - Finance Team Lead
• Laterally - Cruise division, Finance team (Original)

What you will be doing

• Act as a main point of contact for customer account queries
• Reconciliation, managing customer portals and integration (EDI)
• Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits, considering previous history, credit agency and trade references and other relevant sources of information
• Effectively review, manage and collect customer accounts, prioritising to maximise cash flow whist minimising risk exposure (bad debts)
• Resolve invoice and payment queries promptly and efficiently
• Produce and distribute customer statements of account.
• Produce and distribute customer overdue/reminder letters
• Produce and circulate weekly and ad hoc on stop, credit hold status and other reports.
• Proactive management of new accounts and high value invoices
• Build effective relationships with customers and internal contacts.
• Prepare month end consolidated invoices.
• Escalate significant issues/concerns as necessary