Credit Controller

Confidential; Trafford; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Bonus potential

Job summary

Confidential in Trafford is seeking an experienced Credit Controller to own their own ledger, actively collecting outstanding debt and building strong customer relationships. The role offers hybrid working and a salary of £30,000–£32,000 with bonus potential within a supportive finance team.

You will manage a portfolio, chase aged debt, resolve queries, and work with internal teams to improve processes, while meeting cash collection targets.

Qualifications

• Experience in Credit Control / Accounts Receivable.
• Able to manage own ledger and chase debt.
• Excellent communication and relationship-building skills.
• Comfortable with challenging conversations with customers.
• Good Excel and general systems skills.

Responsibilities

• Manage portfolio of customer accounts and own the collection process.
• Proactively chase outstanding debt via phone and email.
• Build and maintain strong relationships with customers.
• Monitor aged debt and ensure overdue balances are followed up.
• Resolve customer queries and disputes promptly.
• Allocate and reconcile customer payments as needed.
• Agree payment plans and monitor adherence.
• Collaborate with internal teams to resolve invoices and queries.
• Produce aged debt and cash collection reports.
• Escalate problematic accounts as appropriate.
• Support finance team and contribute to cash collection targets.
• Identify opportunities to improve credit control processes.

Skills

Credit control experience

Own ledger ownership

Strong communication

Proactive debt collection

Prioritise workload

Tools

Excel

Job description

This is a great opportunity for an experienced Credit Controller to take ownership of their own ledger, managing customer relationships, resolving queries and proactively collecting outstanding debt. Based in Trafford, the role offers 30,000- 32,000, hybrid working and bonus potential, within a supportive finance team.

Client Details

The client is a well-established and growing organisation based in Trafford, offering a supportive and collaborative working environment within a busy finance function. They promote a flexible, people-focused culture, offering hybrid working, bonus potential and opportunities for employees to develop and progress within the business.

Description

• Managing your own portfolio of customer accounts and taking full ownership of the collection process
• Proactively chasing outstanding debt via telephone and email
• Building and maintaining strong relationships with customers
• Monitoring aged debt and ensuring overdue balances are followed up effectively
• Resolving customer queries and disputes in a timely manner
• Allocating and reconciling customer payments where required
• Agreeing payment plans and monitoring these to ensure payments are received
• Working closely with internal teams to resolve invoice and account queries
• Producing regular aged debt and cash collection reports
• Escalating problematic accounts where appropriate
• Supporting the wider finance team and contributing towards cash collection targets
• Identifying opportunities to improve existing credit control processes

Profile

A successful Credit Controller should have:

• Have previous experience working within Credit Control / Accounts Receivable
• Are confident managing their own ledger and chasing outstanding debt
• Have strong communication and relationship-building skills
• Are comfortable having challenging conversations with customers when required
• Have good Excel and general systems skills
• Are organised, proactive and able to prioritise a busy workload
• Enjoy working towards individual and team targets
• Have a strong attention to detail and a commercially minded approach

Job Offer

• Salary ranging from 30,000 to 32,000, dependent on the level of experience.
• Hybrid working arrangement, offering flexibility.
• Permanent position within the retail industry.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we’ll work with you to ensure you can perform at your best.