Credit Controller

Actions Now Ltd; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Casual dress

Company pension

Free parking

On-site parking

Sick pay

Job summary

Actions Now Ltd in Liverpool is recruiting a Debt Recovery Agent to join our in-house commercial debt recovery team. The role focuses on engaging debtors via calls and emails to discuss arrears and arrange repayment plans.

You will work from our Liverpool office (L10 area), Monday to Thursday 9:00-17:00, Friday 9-16, with a base salary of £25,000 per year and potential commission. The role requires at least 5 years in credit control or debt recovery and strong communication.

Qualifications

• Minimum 5 years in Credit Control or Debt Recovery.
• Excellent communication and empathetic approach with debtors.
• Strong negotiation and record-keeping skills.

Responsibilities

• Engage debtors by phone and email to discuss arrears and options.
• Manage client updates and progress reports for accounts.
• Assess each debtor's financial situation to tailor repayment plans.
• Negotiate terms that are fair and sustainable.
• Maintain accurate records and ensure regulatory compliance.

Skills

Credit control

Negotiation

Communication skills

Problem-solving

Attention to detail

Job description

Debt Recovery Agent

Location: Liverpool Office, L10

Salary: £25,000 per annum, plus non-contractual bonus

Job Type: Full-time, Permanent

Start Date: ASAP

About Us

At Actions Now Ltd, we specialise in providing professional debt recovery services. We are proud of the exceptional service we provide and equally proud of the positive, supportive working environment we've cultivated here in our Liverpool office. As we continue to grow, we're looking for a motivated and compassionate individual to join our team as a Debt Recovery Agent.

Role Overview

We are looking for a credit control expert to come on board our commercial debt recovery team, you will be the key point of contact for debtors with outstanding debts. Your primary responsibility will be to engage with debtors through inbound and outbound calls and emails. working to understand their individual financial circumstances. Using your negotiation skills, you will help debtors establish affordable repayment plans that are in their best interest, while ensuring that the needs of our clients are also met. Your goal is to resolve arrears in a way that is both fair and sustainable for the customer. You would be responsible to keep your client informed/updated on any progress made with the debtor.

Key Responsibilities:

• Debtor Engagement: Initiate and respond to calls from debtors to discuss their arrears and repayment options.
• Client Engagement : You would have a client list who you would be responsible to manage, which will include all updates/progress reports.
• Needs Assessment: Listen actively to understand each customer’s unique financial situation and tailor repayment solutions accordingly.
• Negotiation: Use your negotiation skills to reach mutually agreeable repayment terms that help customers clear their debts.
• Problem Solving: Collaborate with internal teams and clients to find the best solutions for customers facing financial challenges.
• Documentation: Maintain accurate records of calls, agreements, and payment plans, ensuring compliance with legal and company guidelines.

What We Offer:

• Competitive Salary: £25,000 per annum with an OTE of £50,000
• Commission based role: Commission is paid at the end of each month with your monthly wage.
• Generous Holiday Entitlement: Start with 22 days of holiday, plus 8 bank holidays. Enjoy two full weeks off over Christmas with full pay.
• Friendly Work Environment: A supportive and collaborative team culture, where your contributions are valued and recognised.

Working Hours:

• Monday - Thursday: 9:00 AM - 5PM
• Friday: 9:00 AM - 4:00 PM
• Location: In-person role at our Liverpool office (L10 area).

Desired Skills & Experience:

• Previous Experience: At least 5 year of experience in Credit Control / Debt Recovery.
• Strong Communication Skills: You must be comfortable speaking with customers over the phone and have the ability to explain complex information in a clear and empathetic manner.
• Problem-Solving Abilities: A natural ability to find solutions that balance the needs of both the customer and our clients.
• Attention to Detail: Accurately record and process information, ensuring all data is compliant with relevant regulations.

Why Join Us?

This is an exciting opportunity for someone who enjoys helping others and wants to make a positive impact while working in a supportive team environment. You will receive comprehensive training, ongoing development, and the chance to grow within a dynamic and expanding company.

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Experience:

• debt collection: 5 years (required)

Language:

• English (required)

Location:

• Liverpool (required)

Work Location: In person