Collections Administrator

Merchant Rentals Ltd; Haydock; Hybrid; GBP 23,647 - 28,902; Full time

Benefits offered by this job

25 days annual leave

Contributory pension

Life assurance

On-site parking

Training and development

Employee discounts

Social events

Job summary

Merchant Rentals Ltd in Haydock, Merseyside is seeking a Collections Administrator for a 12-month FTC to join our Credit Control Team, handling high-volume debt collection and customer inquiries. You will pro-actively chase payments from about 3,000 debtors monthly, maintain accurate records, and prepare arrears reports, while ensuring compliance with FCA, GDPR and the Consumer Credit Act.

This role is 36.25 hours per week with a hybrid remote option (2 days remote) and a salary of £26,275 per

Qualifications

• Experience in debt collection or credit control is preferred.
• Strong communication and interpersonal skills with a focus on customer service.

Responsibilities

• Pro-actively chase payments from around 3,000 debtors monthly.
• Maintain accurate records and produce arrears reports.
• Understand Hire Agreements and industry regulations (FCA, GDPR, Consumer Credit Act).
• Deal with Direct Debit failures and escalate as needed.

Skills

Credit control

Communication skills

Attention to detail

MS Office

Tools

Excel

Word

Job description

Collections Administrator

12-month FTC

£26,275 per annum

Haydock, Merseyside (WA11)

Monday - Friday, 36.25 hours per week

Flexible working – open to remote working 2 days a week

Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Collections Administrator.

About the role

Our 4 strong Credit Control Team are fun, friendly and hard-working and we are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control.

You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month. You must be target driven and have the ability to meet and exceed team targets. You will pro-actively chase payments from customers, ensuring cash collection is maximised to its full potential.

The responsibilities

• You will handle customers with tact and diplomacy, demonstrating empathy whilst focusing on debt recovery targets.
• You will work to understand various Hire Agreements as well as industry regulations such as FCA, treating customers fairly, GDPR and the Consumer Credit Act.
• You will need strong PC skills conversant in MS Office Applications.
• You will maintain accurate records and provide reports on arrears, actioning cases to the point of termination and escalation.
• Deal with any Direct Debit failures that occur, chasing outstanding/late payments.
• Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis

About you

• Team player with clear focus on customer service, quality and accuracy
• Excellent telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• Have good experience with Microsoft packages including Excel and Word.
• Understand terms and conditions of various Hire Agreements.
• Understand and adhere to industry standards, e.g. Data Protection Act and Consumer Credit Act.
• Understand the objectives of the company and work towards them through a personal development plan.

Whilst previous experience of Debt Collection would be useful, it is not essential.

This is 12-month fixed term contract role.

Monday to Friday, 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm.

Benefits

• 25 days annual leave plus 8 UK bank holidays
• Contributory pension scheme and life assurance (subject to conditions)
• Structured induction and ongoing training and support
• Employee benefits platform discounts
• Free on-site parking (A580 location, close to M6)
• Employee social events and team activities
• Free refreshments provided

Keywords: Collections Administrator, Credit Control Administrator, Debt Collections Administrator, Arrears Administrator, Credit Controller, Collections Officer, Collections Assistant, Credit Control Assistant, Accounts Receivable Administrator, Sales Ledger Administrator, Collections Agent, Arrears Recovery Administrator