Debt Recovery Assistant

Merchant Rentals Ltd; Haydock; Hybrid; GBP 23,647 - 28,902; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Life assurance

Training and induction

On-site parking

Social events

Free refreshments

Job summary

Merchant Rentals Ltd is seeking a Debt Recovery Assistant in Haydock to support arrears administration for hire agreements in arrears. No prior debt management experience is required as training will be provided. The role includes chasing payments, handling legal paperwork, and maintaining accurate records.

The position is 36.25 hours per week, Monday to Friday, with a 12-month fixed-term contract. Flexible start/finish times and the option to work remotely two days per week are available.

Qualifications

• A team player with a clear focus on customer service, quality and accuracy.
• Able to work with minimal supervision once trained.
• PC literate with a quick grasp of database systems.
• Good working knowledge of Excel and other MS Office applications.

Responsibilities

• Keep accurate company database records on our BC system and protect terminal estate assets, keeping losses minimised.
• Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act.
• Prepare agreements for legal action up to and including County Court stage, and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt.
• Make outbound calls to chase payment plans and take payment over the phone, and should have good communication, negotiation and influencing skills, while at the same time being tolerant and empathic with customers who have found themselves in difficult financial situations.

Skills

Excel

MS Office

Customer service

Communication

Data entry

Job description

Location: Haydock, Merseyside (WA11)
Salary: £26,275 per annum
Hours: Monday – Friday, 36.25 hours per week
Contract: 12-month FTC

Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.

About The Role

This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won’t need any previous experience in Debt Management as we will train you in our process and procedures.

Responsibilities

• Keep accurate company database records on our BC system and protect terminal estate assets, keeping losses minimised.
• Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning.
• Prepare agreements for legal action up to and including County Court stage, and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt.
• Make outbound calls to chase payment plans and take payment over the phone, and should have good communication, negotiation and influencing skills, while at the same time being tolerant and empathic with customers who have found themselves in difficult financial situations.

About You

• A team player with a clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages them to resolution.
• Once trained and competent, able to work with minimal supervision.
• PC literate with a quick grasp of database systems.
• Good working knowledge of Excel and other MS Office applications.

This is a 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day, with flexibility around start and finish times from 8:00am until 6:00pm. Flexible working is available, with the option to work remotely 2 days a week.

Benefits

• 25 days annual leave plus 8 UK bank holidays.
• Contributory pension scheme and life assurance (subject to conditions).
• Structured induction and ongoing training and support.
• Employee benefits platform discounts.
• Free on-site parking (A580 location, close to M6).
• Employee social events and team activities.
• Free refreshments provided.

Relevant Experience

• Debt Recovery Officer
• Arrears Administrator
• Collections Assistant
• Credit Control Administrator
• Debt Collection Agent
• Recoveries Assistant
• Collections Officer
• Accounts Receivable Administrator
• Credit Controller
• Arrears Officer