Credit Controller

The Portfolio Group; Lancashire; On-site; GBP 28,000 - 30,000; Full time

Job summary

The Portfolio Group is seeking a confident Credit Controller to join a fast-paced, supportive team in Manchester. You will take ownership of your own portfolio, manage daily collections and engage with customers to secure payments while upholding excellent service standards.

In this hands-on role you will contact customers, chase arrears, and collaborate with internal colleagues to resolve queries, improve cash collection, and drive the credit function's performance.

Qualifications

• Previous experience in Credit Control or Collections.
• Excellent communication and confident interpersonal skills.
• Strong negotiation and influencing abilities.
• Reliable, punctual and capable of delivering high standards.
• Ability to work under pressure in a busy environment.

Responsibilities

• Manage daily collection schedule and achieve individual targets.
• Make outbound collection calls; telephone contact preferred first point of contact.
• Work towards KPIs and SLAs across cash collection and customer contact.
• Manage outstanding balances and support arrears rescheduling.
• Monitor account activity and aged debt; identify trends and take action.
• Escalate queries needing escalation.
• Build relationships with internal stakeholders to resolve issues quickly.
• Support team environment and coaching needs.
• Identify areas for additional training or coaching.
• Track activity levels, including calls, time, and email queues; explain significant changes.

Skills

Credit Control

Collections

Negotiation

Communication

Account management

Stakeholder management

Job description

Credit Controller

Paying £28k - £30k DOE
Based in Manchester City
5 days on site

We\'re looking for a confident, motivated and commercially minded Credit Controller to join a fast-paced and supportive team.

This is a hands‑on role for someone who enjoys working with people, is comfortable having conversations around payments and arrears, and takes pride in achieving results without compromising on customer service.

You\'ll take ownership of your own portfolio and daily collection activity, working closely with colleagues across the business to resolve queries, manage accounts and maximise cash collection. You\'ll also have the opportunity to make a real impact on the wider performance of the credit function.

What you\'ll be doing

• Managing your own daily collection schedule and taking responsibility for achieving individual targets.
• Making outbound collection calls, with telephone contact being the preferred first point of contact.
• Working towards and exceeding agreed KPIs and SLAs across cash collection and customer contact.
• Managing outstanding balances and supporting the rescheduling of arrears where appropriate.
• Monitoring account activity and aged debt, identifying trends and taking action where required.
• Escalating account queries where they require further support or fall outside your remit.
• Building strong relationships with internal stakeholders to ensure issues are dealt with quickly and professionally.
• Contributing to a positive team environment and supporting colleagues when needed.
• Identifying any areas where additional training or coaching would be beneficial.
• Keeping on top of activity levels, including calls, call time and email queues, and being able to explain any significant changes or variances in performance.

We\'re looking for someone who

• Has previous experience in Credit Control or Collections.
• Is confident, positive and an excellent communicator.
• Is comfortable speaking to customers about payments and resolving difficult conversations professionally.
• Has strong negotiation and influencing skills.
• Takes ownership of their workload and is accountable for their results.
• Works well under pressure and enjoys working in a busy, changing environment.
• Is target-driven but understands the importance of delivering a great customer experience.
• Is reliable, punctual and committed to maintaining high standards.

What success looks like

You\'ll play an important role in the overall performance of the credit function, with success measured across areas including:

• Cash collection and collection efficiency.
• Reduction and movement of aged debt.
• Debtor days.
• Rescheduling of arrears.
• Direct Debit coverage.
• Outbound call activity.
• Achievement of agreed KPIs and SLAs.
• Quality of customer interactions and resolution of queries.

This is a great opportunity for someone who enjoys a role where no two days are quite the same, likes being measured on results and wants to be part of a team where their contribution genuinely matters.