Credit Controller

Arc Recruitment; Halifax; On-site; GBP 24,000 - 32,000; Full time

Job summary

Arc Recruitment is seeking an enthusiastic Credit Controller to join a busy finance team permanent role in Halifax. You will manage a varied portfolio of customer accounts across public and private sectors, building relationships to secure timely payments and improve cash flow.

The ideal candidate has at least two years in Credit Control or Accounts Receivable, with a proven debt collection track record, strong Excel skills, and excellent communication abilities.

Qualifications

• Minimum 2 years in Credit Control or Accounts Receivable.
• Proven track record of debt collection and reducing aged debt.
• Strong communication, negotiation and relationship-building skills.

Responsibilities

• Own a portfolio of customer accounts and drive timely cash collection.
• Build relationships with customers in public and private sectors to secure payments.
• Manage overdue accounts and follow up on invoices to meet collection targets.
• Investigate invoice queries and liaise with internal teams to resolve issues quickly.
• Maintain accurate records of conversations, commitments and collection activity.
• Process debit and credit card payments and record transactions accurately.
• Monitor payment promises to support cash forecasting.
• Collaborate with colleagues to resolve complex accounts and improve processes.
• Prioritise competing tasks while maintaining professional customer service.
• Support wider finance team with additional duties as required.

Skills

Debt collection

Negotiation

Customer relations

Excel

Tools

Finance systems

Microsoft Excel

Job description

On behalf of our client, we are looking for an enthusiastic and experienced Credit Controller to join their busy finance team on a permanent basis.

This is a fantastic opportunity to join an established organisation where you will take ownership of a varied portfolio of customer accounts, working with organisations across both the public and private sectors.

If you enjoy building relationships, negotiating payment arrangements and seeing the results of your efforts through improved cash collection, this could be the perfect next step in your career.

You’ll play an important role in maintaining healthy cash flow, reducing aged debt and delivering an excellent customer experience, working alongside a supportive and collaborative finance team.

What You’ll Be Doing

• Taking ownership of a portfolio of customer accounts, proactively managing outstanding balances and driving timely cash collection.
• Building strong relationships with customers across public and private sector organisations, using your communication and negotiation skills to secure payments.
• Managing overdue accounts, following up on outstanding invoices and working towards agreed collection targets.
• Investigating invoice queries and working closely with internal departments to ensure issues are resolved quickly and efficiently.
• Maintaining accurate records of customer conversations, payment commitments and collection activity.
• Processing debit and credit card payments and ensuring transactions are recorded accurately.
• Monitoring payment promises and collection activity to support effective cash forecasting.
• Working collaboratively with colleagues to resolve complex accounts, improve processes and maximise collection performance.
• Managing competing priorities effectively while maintaining a professional and customer-focused approach.
• Supporting the wider finance team with additional duties when required.

What We’re Looking For

We’re keen to hear from candidates who have at least two years’ experience in Credit Control or Accounts Receivable and are confident managing customer accounts in a busy environment.

• A proven track record of successful debt collection and reducing aged debt.
• Excellent communication, negotiation and relationship-building skills.
• A confident and professional telephone manner.
• Experience using finance systems and maintaining accurate customer account records.
• Good working knowledge of Microsoft Excel.
• Strong organisational skills, attention to detail and the ability to manage competing deadlines.
• A proactive, positive attitude and the ability to work independently as well as part of a team.

Experience managing high-value or high-volume accounts, working with public and private sector customers, advanced Excel skills or supporting process improvements would be advantageous, but are not essential.

What’s in It for You?

• A permanent opportunity offering long-term career stability.
• The chance to manage a varied portfolio of customers across different sectors.
• A busy and interesting role where you can make a tangible contribution to financial performance.
• The opportunity to work as part of a supportive and collaborative finance team.