Collections Specialist

Cognism; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

Cognism seeks a Collections Specialist to enhance their receivables processes. The role involves managing overdue accounts, ensuring customer satisfaction, and collaborating with various internal teams. You will contribute to cash flow and financial forecasting while maintaining strong client relationships within a remote work model.

Qualifications

• 3+ years in B2B collections or accounts receivable.
• Fluent in English with strong verbal and written skills.
• Experienced with finance systems like Salesforce or similar.

Responsibilities

• Manage end-to-end collections workflow and overdue accounts.
• Ensure compliance with company policies during collections.
• Collaborate with internal teams to resolve disputes.

Skills

Communication Skills

Problem Solving

Detail-Oriented

Collaborative Mindset

Resilience & Tenacity

Tools

Salesforce

Microsoft Excel

Job description

Who Are We

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

Who Are We

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

POSITION TYPE

This is a six month contract role.

OUR WORK MODEL

Remote: This is a remote role so you can work anywhere in the UK.

YOUR ROLE

As a Collections Specialist, you will play a critical role in managing and improving Cognism’s accounts receivable processes. You’ll own the end-to-end collections workflow, working closely with customers to resolve overdue payments while maintaining positive relationships and supporting the company’s cash flow objectives.

YOUR CHALLENGES & OPPORTUNITIES

• Own Collections Process – Part of the day-to-day execution of the collections function, proactively managing overdue accounts and reducing DSO (Days Sales Outstanding).
• Customer Engagement – Contact customers in a timely and professional manner to resolve outstanding invoices while maintaining strong relationships.
• Dispute Resolution – Collaborate with internal teams (Sales, Customer Success, Finance) to investigate and resolve invoice disputes quickly and effectively.
• Reporting & Insights – Maintain accurate records of all collection activities and provide regular reporting to Finance leadership.
• Compliance & Documentation – Ensure all communications and actions adhere to company policies, audit standards, and regulatory requirements.
• Process Optimization – Identify and implement improvements to collections workflows and tools to increase efficiency and recovery rates.
• Cash Flow Support – Contribute directly to cash flow forecasting and financial planning by ensuring accurate, timely collections data.
• Customer Experience – Strike the right balance between assertive collections and excellent customer service, protecting the customer relationship.
  
  

OUR EXPECTATIONS

• Professional Experience – 3+ years in a B2B collections, credit control, or accounts receivable role, ideally in a SaaS or tech environment.
• Communication Skills – Strong written and verbal communication with a confident, empathetic, and customer-first approach.
• Problem Solving – Ability to identify root causes of payment delays and take initiative to find solutions.
• Detail-Oriented – Strong attention to accuracy and record-keeping, with excellent organizational skills.
• Collaborative Mindset – Comfortable working cross-functionally with Sales, CS, Legal, and Finance teams.
• System Proficiency – Experience using finance systems (e.g., Yaypay, Salesforce, Salesloft or similar) and Microsoft Excel.
• Resilience & Tenacity – Ability to remain calm and effective under pressure, managing multiple priorities and sensitive conversations.
• Fluency in English – Clear and confident communication in a global business context. Additional languages are a plus.
  
  

OUR TECH STACK

• CRM – Familiarity with Salesforce or equivalent CRM tools for tracking client information.
• Communication Tools – Proficiency with Microsoft Outlook, Slack, and Zoom.
• Productivity Tools – Confident using Excel for data analysis and reporting.
• Collections Software – Experience with automated AR/collections tools is a plus.
  
  

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s What We Stand For

We Are Nice! We treat each other with respect and kindness (because life’s too short for anything else).

We Are Collaborative. We’re in this together—great things happen when we work as one.

We Are Solution-Focused. Every challenge is just an opportunity in disguise.

We Are Understanding. We empower and support each other to do our best work.

We Celebrate Individual Contributors. Every role matters, and so do you!

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Software Development

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