Credit Controller

Sharp Business Systems France; Wakefield; On-site; GBP 26,000 - 36,000; Full time

Job summary

Sharp Business Systems France in the United Kingdom is recruiting a proactive Credit Controller to join our Credit Control team in Wakefield. You will manage collections across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m, and you will work in a hybrid pattern where applicable.

Reporting to the Credit Control Manager, you’ll focus on maximising cash flow, reducing overdue debt and resolving customer queries quickly while maintaining positive

Qualifications

• Experience handling high-volume ledgers with strong accuracy.
• Ability to resolve payment queries promptly while maintaining client relationships.
• Excellent communication and problem-solving skills.

Responsibilities

• Proactively contact customers to maximise cash collection.
• Minimise overdue debt and maintain service quality.
• Investigate and resolve payment queries efficiently.
• Record communications accurately in systems.
• Ensure compliance with company policies and regulatory requirements.
• Support finance team with receipts and payments.

Skills

Customer service

Negotiation

Communication

Attention to detail

Analytical mindset

Tools

SAP

Job description

UK – Office Based / Hybrid (where applicable)

About the role

We’re looking for a proactive and customer‑focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.

Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.

What you’ll be doing

• Proactively contact customers via phone, email and other channels to maximise cash collection
• Minimise overdue and bad debt while maintaining excellent customer service
• Investigate and resolve customer payment queries quickly and effectively
• Identify root causes of issues and propose appropriate solutions
• Escalate unresolved queries through the correct internal channels to ensure timely resolutionAccurately record all customer communications and transactions within company systems
• Ensure compliance with company policies and relevant legal and regulatory requirements
• Support the finance team and cashiers to ensure receipts and payments are processed accurately

What we’re looking for

• Strong customer service skills with a professional and calm approach
• Ability to listen, negotiate and communicate clearly with customers
• Good verbal communication skills and attention to detail
• Analytical mindset with the ability to identify issues and solutions
• Experience working with SAP (desirable)
• A collaborative team player with a positive attitude