Credit Controller

LOOK AHEAD CARE AND SUPPORT; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension up to 8%

Life assurance up to 3x Pensionable

Induction programme and training

ILM courses and Apprenticeships

Cycle to work

Job summary

Look Ahead Care and Support is seeking a motivated Credit Controller to join our Finance team at our Head Office in Islington. The role offers 40,000.00 per annum for 35 hours per week with hybrid working (2 days in Head Office).

We provide a wide range of benefits, ILM courses and development opportunities, and a culture that supports growth and wellbeing for our people transforming lives daily.

Qualifications

• At least two years' experience in a Senior Credit Controller role.
• Commercial exposure to the Income function.
• Excellent time management skills, with the ability to manage own workload and meet deadlines.
• Excellent attention to detail.
• Ability to work effectively under pressure.
• Excellent IT and communication skills.

Responsibilities

• Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow-up.
• Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or overpayments with the relevant team.
• Regularly reconcile accounts to ensure payments have been allocated correctly.
• Build and maintain effective relationships with key customers and internal stakeholders.
• Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment.
• Review overdue historical debt and prepare reports identifying amounts that may qualify for write-off under the Bad Debt provision.

Skills

Communication skills

Time management

Attention to detail

Organisation

Resilience under pressure

Education

Graduate or AAT qualification

Tools

SUN

CSB

Collect Plus

Job description

We're looking for a motivated, innovative and resilient Credit Controller to join our Finance team located at our Head Office in Islington

40,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS (take this out if BSW advert)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Senior Creditor Controller (Income) will play a key part in the Business's income processing activity.

The working pattern for this role consist of: Monday to Friday. Hybrid working - 2 days from Head Office (Tuesday, Wednesday or as required)

What you'll do:

• Reduce debt by collecting payments on time and within agreed payment terms and credit limits, using email, telephone and written follow-up.
• Ensure cash received is allocated to the correct accounts, and investigate, analyse and follow up on any underpayments or overpayments with the relevant team.
• Regularly reconcile accounts to ensure payments have been allocated correctly.
• Build and maintain effective relationships with key customers and internal stakeholders.
• Arrange and attend internal and external liaison meetings as needed to reduce debt risk and address barriers to payment.
• Review overdue historical debt and prepare reports identifying amounts that may qualify for write-off under the Bad Debt provision.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joining local activities to encourage service-user involvement.
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is calm and resilient, and does not allow emotion to affect judgement
• Has a practical and logical approach and is naturally well organised
• Thrives on change and enjoys dynamic, diverse environments
• Is confident and has strong self-esteem

What you'll bring:

Essential:

• At least two years' experience in a Senior Credit Controller role
• Commercial exposure to the Income function
• Excellent time management skills, with the ability to manage own workload and meet agreed deadlines
• Excellent attention to detail
• Ability to work effectively under pressure
• Excellent IT and communication skills

Desirable:

• Experience of working in a social housing organisation
• Experience of working with SUN
• Experience of working with CSB and Collect Plus
• Graduate or AAT qualified
• Advanced Microsoft Excel skills

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description