Credit Controller

Speirs Gumley; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Training and personal development

Company events

Early finish on a Friday

Dress down Fridays

Modern office

Job summary

Speirs Gumley is seeking an experienced Credit Controller to manage a portfolio of residential and commercial client accounts in the Glasgow area. The role is office-based, with a Monday–Friday 9am–5pm schedule and a Friday 4pm finish in a fast-paced, high-volume billing environment.

Ideal candidates will have at least 2 years in credit control, familiarity with Scottish debt recovery and related property/legislation, and strong communication skills to interact with clients, solicitors, and

Qualifications

• Minimum 2 years' experience in credit control.
• Familiar with Scottish debt recovery, enforcement actions, and related law.
• Ability to work in a fast-paced, high-volume billing environment.

Responsibilities

• Make outbound calls and emails to pursue arrears.
• Perform reminders and targeted recovery actions.
• Review daily payment postings and update client accounts.
• Handle inbound client, solicitor, and third-party queries.
• Provide debt reports to the property management team.
• Flag irrecoverable debts to Head of Credit Control.
• Meet regularly with the Property Management team to discuss cases.

Skills

Credit control

Debt collection

Communication skills

Teamwork

Job description

Speirs Gumley is looking for an experienced Credit Controller to manage and pursue a portfolio of residential and commercial client accounts.

We’re seeking someone with at least 2 years of experience in credit control and preferably a familiarity with the following areas:

• Scottish Legal System: Debt recovery and enforcement action (including Simple Procedure, Ordinary Actions, and enforcement of Decrees)
• Relevant Property-Based Law: Including the Title Conditions (Scotland) Act 2003, Tenements (Scotland) Act 2004, and Notices of Potential Liability for Costs
• Insolvency: Trust Deeds, Bankruptcy, and Liquidation
• Property Factors (Scotland) Act 2011: Including the principles and requirements of the Act and the Code of Conduct 2012

The ideal candidate will be confident and assertive, with strong communication skills and the ability to handle stressful situations diplomatically and empathetically. You should be comfortable working in a fast-paced, high-volume billing environment, both as part of a team and independently when managing specific project caseloads. A background in property management would be a plus, but it’s not essential.

Key responsibilities will include:

• Outbound calling and emailing to pursue arrears
• Performing scheduled reminders and targeted actions
• Reviewing daily payment postings and updating client accounts
• Handling inbound calls and email queries from clients, solicitors, and other third parties
• Providing debt reports to the property management team
• Identifying debts that may be irrecoverable and raising them with the Head of Credit Control
• Regularly meeting with the Property Management team to discuss any cases of concern

What can you expect in return?

• Supportive team environment
• Modern, open plan office location
• Opportunities for training and personal development
• Company pension
• Company events
• Early finish on a Friday
• Dress down Fridays

The role is office based at our office in Rutherglen and hours are Monday -Friday 9am to 5pm but with a 4pm finish on a Friday. We’re looking for someone who thrives in a dynamic, team-oriented environment and is keen to take ownership of their workload.

If you’re looking for a role where you can make a real impact and work alongside a supportive team, we’d love to hear from you!