Credit Controller

Arnold Clark; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Flexible leave

Employee discounts

Private healthcare

Pension

Job summary

Arnold Clark is seeking an organised Credit Controller to join our Leasing department at our Head Office in Glasgow. You’ll be responsible for keeping meticulous records, allocating cash, reconciling accounts and handling customer queries with professionalism.

You will need a high degree of accuracy, strong attention to detail and the ability to discuss accounts with customers over the phone, often in sensitive situations. The role is full-time, Monday to Friday, 8:30am to 5pm.

Qualifications

• Meticulous record keeping and high accuracy with figures.
• Experience with reconciling accounts and processing payments.
• Strong communication and telephone skills.
• Ability to handle sensitive customer interactions.

Responsibilities

• Log bank payments from customers on our systems.
• Allocate customer payments with high accuracy.
• Deal with customer queries.
• Take card payments via telephone.
• Reconcile accounts.
• Chase overdue payments by letter and telephone.

Skills

Telephone etiquette

Communication skills

Team player

Multitasking

Tools

Microsoft Office

Job description

We’re recruiting for an organised, meticulous Credit Controller to join our Leasing department within our Head Office in Glasgow.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday - Friday 8.30am – 5pm

About The Role

As our new Credit Controller, you’ll be responsible for keeping meticulous records and a watchful eye on customer accounts. Among your duties will be the allocation of cash, reconciliation of customer accounts and handling queries in a professional manner. You’ll also have to ensure customer accounts are up to date and track overdue accounts.

You’ll need a high degree of accuracy with figures, and superb attention to detail. As the role also necessitates speaking directly with customers on the phone, you’ll need to handle potentially difficult situations in a sensitive and professional manner.

Day-to-day duties

• Logging bank payments from customers on our systems
• Allocating customer payments with a high level of accuracy
• Dealing with customer queries
• Taking card payments via telephone
• Reconciling accounts
• Chasing overdue payments by letter and telephone

Essential Skills

• An excellent telephone manner.
• Strong communication and influencing skills.
• The ability to work well as part of a team.
• Knowledge of using Microsoft Office.
• Great multi-tasking abilities.

Nice To Have (but Not Essential)

• Previous experience working with members of the public.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.