Credit Controller

Radiuslimited; Crewe; On-site; GBP 28,000 - 36,000; Full time

Job summary

Radius is seeking a Credit Controller to join our Telematics team in Crewe, working 8:30am–5:00pm, Mon-Fri. The role focuses on cash collection and minimising arrears across multiple ledgers within a growing global group.

You will own AR ledgers for Telematics UK & Ireland, identify arrears risks, and drive policy and process improvements to enhance the customer journey and cash collection performance.

Qualifications

• Experience delivering cash collection and arrears management to achieve targets.
• Strong communication skills at all levels, both internally and externally.
• Customer-focused approach to credit collections with retention mindset.
• Highly presentable with strong organisational and motivational skills.
• Positive can-do attitude with willingness to roll up sleeves and drive change.

Responsibilities

• Delivering cash collection and arrears management to achieve financial targets.
• Ownership of Accounts Receivable ledgers within the Telematics UK & Ireland team.
• Identify risks and issues impacting arrears; suggest and implement policy or process changes to improve customer journey and cash collection.
• Establish priorities and manage workload to deliver against targets and objectives.
• Build relationships with stakeholders to support Telematics with customer retention and financial targets.
• Own regular ledger reviews with operational and sales colleagues to ensure compliance with credit policy.

Skills

Credit control

Cash collection

Communication skills

Customer focus

Organisational skills

Job description

Due to ongoing growth, Radius is looking for a Credit Controller to join our team servicing Telematics customers in Crewe.

The Credit Controller will be responsible for managing receivables within our Telematics business unit to include driving cash collection, minimising arrears and creating a key account and manual payer processes to improve customer experience. The role holder will have direct responsibility for collections across multiple sales ledgers.

This role will suit someone with Credit Control or collections experience and a commercial mindset, capable of rolling-up their sleeves, driving change and building new capability within a rapidly growing global Group.

The pace of growth and diversification of the Group's products and services, along with its global footprint, provides significant opportunity for this individual to add real value and take their career forwards, fast.

We would love to welcome you to our Arden Square office, working hours of Monday-Friday 8:30am - 5:00pm.

Your responsibilities day to day will be...

• Delivering cash collection and arrears management to achieve financial targets
• Ownership Accounts Receivable ledgers within the Telematics UK & Ireland team.
• Identify risks and issues impacting arrears from daily activities. Suggest and implement policy, process or procedural changes to improve customer journey and increase cash collection.
• Establish priorities and manage workload to deliver against targets, goals and objectives.
• Build strong and effective working relationships with stakeholders across the organisation to support the Telematics business with customer retention and financial targets.
• Take ownership of customer queries to improve DSO and ledger ageing.
• Own regular ledger reviews with key operational and sales colleagues to ensure compliance with credit policy.

Requirements

• Experience of achieving challenging targets and driving your own performance.
• Outstanding communication skills with the ability to operate at all levels internally and externally.
• A customer focused approach to credit collections, ensuring customers are retained wherever possible.
• Highly presentable with strong organisational and motivational skills.
• A 'can do' positive attitude and comfortable 'rolling your sleeves up'.
• Ability to stay calm under pressure and meet tight deadlines.
• Ability to continually challenge the status quo and drive continuous improvement in ledger ageing.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.