Credit Controller

Core System; Coventry; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in clinical homecare is seeking a Credit Controller - Query Management to handle invoice discrepancies and enhance process improvements. This hybrid role requires strong analytical and communication skills, along with a commitment to quality and regulatory standards. Join a dedicated team focused on delivering exceptional services to patients across the UK.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training and development programmes

Up to £1200 refer-a-friend bonus

Employee assistance programme

Savings and discounts at multiple retailers

Qualifications

• Experience or understanding of the homecare sector or heavily regulated environments.
• Ability to organise and handle challenging, demanding, and conflicting priorities.

Responsibilities

• Investigating and resolving invoice discrepancies and queries.
• Maintaining and updating invoice query data and correspondence.
• Providing a point of contact with internal stakeholders.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Commercial Awareness

Customer Service

Education

AAT Level 2 qualification

Job description

About The Role

We are recruiting for a Credit Controller - Query Management to investigate, resolve, and prevent invoice discrepancies and queries through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards and expectations.

This role is hybrid, ideally based around the Coventry / West Midlands area.

The Credit Controller will be responsible for:

• Maintaining and updating invoice query data and correspondence, ensuring all information is stored, logged, and distributed within agreed timeframes.
• Reviewing and investigating invoice queries and disputes, ensuring customers are informed of resolutions and required actions.
• Providing a point of contact with internal stakeholders, teams, and colleagues to support process improvements and continuous development.

Why Lloyds Clinical?

We offer numerous benefits to support our 100,000 patients and our valued employees. Lloyds Clinical provides exciting opportunities across nursing, patient services, pharmacy, warehousing, and more. Our benefits include:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training and development programmes
• Up to £1200 refer-a-friend bonus
• Support from our employee assistance programme, including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

The ideal Credit Controller - Query Management will have:

• AAT Level 2 qualification or equivalent experience
• Experience or understanding of the homecare sector or heavily regulated environments
• High attention to detail
• Ability to organise and handle challenging, demanding, and conflicting priorities and deadlines
• Analytical skills with the ability to interpret information from multiple sources
• Some knowledge of contract review and understanding
• Commercial awareness
• Effective written and verbal communication skills
• Experience in providing excellent customer service, with strong negotiation, rapport, and objectivity skills

About Us

We are an equal opportunities employer committed to diversity and inclusion. We ensure a fair, person-centred interview process free from discrimination and bias. If you require reasonable adjustments due to a disability or medical condition, please discuss this with our resourcing team.

With over four decades of experience since 1975, Lloyds Clinical is dedicated to delivering exceptional clinical homecare services to over 100,000 patients across the UK. Our services include medication delivery, specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and more. We collaborate with the NHS, pharmaceutical companies, and private insurers, guided by our values of delivering together, being accountable, giving our all, and continually improving to ensure high standards of service and patient outcomes.