Credit Controller

Lloyds Clinical; Coventry; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Lloyds Clinical is seeking a Credit Controller - Query Management to handle invoice discrepancies and improve processes. This hybrid role, based in Coventry, requires strong analytical and communication skills, with a focus on quality and regulatory standards. Join a supportive team dedicated to excellence in patient services and employee development.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programs

Up to £1200 refer-a-friend bonus

Employee assistance program

Savings and discounts at retailers

Qualifications

• Experience in homecare sector or regulated environments.
• Ability to handle conflicting priorities and deadlines.

Responsibilities

• Maintain and update invoice query data and correspondence.
• Review and investigate invoice queries and disputes.
• Provide contact with internal stakeholders for process improvements.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Customer Service

Education

AAT Level 2 Qualification

Job description

About The Role

We are recruiting for a Credit Controller - Query Management to investigate, resolve, and prevent invoice discrepancies and queries through effective communication, analysis, and collaboration. The role requires adherence to all quality and regulatory standards and expectations.

This position is hybrid, ideally based around the Coventry / West Midlands area.

The Credit Controller Will Be Responsible For

1. Maintaining and updating invoice query data and correspondence, ensuring all information is stored, logged, and distributed within agreed timeframes.
2. Reviewing and investigating invoice queries and disputes, ensuring customers are informed of resolutions and required actions.
3. Providing a point of contact with internal stakeholders, teams, or colleagues to support process improvements and continuous development.

Why Lloyds Clinical?

Benefits

We offer many benefits to support not only the 100,000 patients we serve but also our valued employees. Lloyds Clinical provides exciting opportunities across nursing, patient services, compounding, pharmacy, and warehousing, including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programs
• Up to £1200 refer-a-friend bonus
• Full support from our employee assistance program, including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

The ideal Credit Controller - Query Management will have:

• AAT Level 2 qualification or equivalent experience
• Experience or appreciation of the homecare sector or heavily regulated environments
• High attention to detail
• Ability to organize and handle challenging, demanding, and conflicting priorities and deadlines
• Analytical skills with the ability to interpret information from multiple sources
• Some working knowledge of contract review and understanding
• Commercial awareness
• Effective written and verbal communication skills
• Experience in providing excellent customer service through strong negotiation, rapport, and objectivity skills