Credit Controller

Lloyds Pharmacy Clinical Homecare Limited.; Coventry; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in clinical homecare services is looking for a Credit Controller to manage invoice discrepancies and enhance customer relations. The role requires strong analytical and communication skills, along with a commitment to quality standards. Join a supportive team dedicated to improving patient outcomes and enjoy benefits like a company bonus scheme and extensive training programs.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programmes

Up to £1200 refer-a-friend bonus

Employee assistance programmes

Savings and discounts through rewards portal

Qualifications

• Experience or understanding of the homecare sector or heavily regulated environments.
• Ability to organise and handle challenging, demanding, and conflicting priorities.

Responsibilities

• Maintaining and updating invoice query data and correspondence.
• Reviewing and investigating invoice queries and disputes.
• Providing a point of contact with internal stakeholders.

Skills

Attention to Detail

Analytical Skills

Communication Skills

Negotiation Skills

Education

AAT Level 2 qualification

Job description

About The Role

We are recruiting for a Credit Controller - Query Management to investigate, resolve, and prevent invoice discrepancies and queries through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards and expectations.

This role is hybrid, and you will ideally be based around the Coventry / West Midlands area.

The Credit Controller will be responsible for:

• Maintaining and updating invoice query data and correspondence, ensuring all information is stored, logged, and distributed within agreed timeframes.
• Reviewing and investigating invoice queries and disputes, ensuring customers are informed of resolutions and required actions.
• Providing a point of contact with internal stakeholders, teams, and colleagues to support process improvements and continuous development.

Why Lloyds Clinical?

We offer exciting opportunities across nursing, patient services, compounding, pharmacy, and warehousing, with benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer-a-friend bonus
• Employee assistance programmes including health and well-being support
• Savings and discounts through our rewards portal

About You

• AAT Level 2 qualification or equivalent experience
• Experience or understanding of the homecare sector or heavily regulated environments
• High attention to detail
• Ability to organise and handle challenging, demanding, and conflicting priorities and deadlines
• Analytical skills with the ability to interpret information from multiple sources
• Some knowledge of contract review and understanding
• Commercially astute
• Effective written and verbal communication skills
• Experience in providing excellent customer service with strong negotiation, rapport, and objectivity skills

About Us

We are an equal opportunities employer committed to diversity and inclusion. We ensure a fair, person-centred interview process free from discrimination and bias. Please inform us of any reasonable adjustments needed due to disability or medical conditions.

Since 1975, Lloyds Clinical has supported over 100,000 patients with clinical homecare services across the UK, including medication delivery and specialised nursing for complex conditions. We collaborate with the NHS, pharmaceutical companies, and private insurers, guided by our core values of delivering together, accountability, dedication, and continuous improvement to ensure high standards of care and patient outcomes.