Credit Controller

Platform Recruitment; Bury St Edmunds; On-site; GBP 40,000 - 50,000; Full time

Job summary

Platform Recruitment is seeking an experienced Credit Controller in the UK to manage customer accounts, reduce overdue balances and support the business with credit control processes. This hands-on role requires confidence in dealing with customers, internal teams and external parties to recover debt, resolve disputes and maintain accurate records in line with company policy.

You will monitor accounts, approve or adjust credit limits with Sales, and provide timely updates to management to aid

Qualifications

• Experience in a Credit Controller or similar role.
• Strong attention to detail and organisational skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Manage overdue accounts and coordinate debt recovery, including escalation when required.
• Monitor customer accounts, balances and payment activity.
• Resolve payment disputes, account discrepancies and short payments.
• Manage credit applications and customer credit limits.
• Collaborate with Sales and management to support debt collection.
• Maintain records and ensure activity follows company policies.

Skills

Credit control

Debt recovery

Customer communication

Negotiation

Job description

Credit Controller

Location: Bury St Edmunds

Salary: £40-50k

My client is looking for an experienced Credit Controller to join their team and take responsibility for managing customer accounts, reducing outstanding debt and supporting the wider business with credit control and account queries.

This is a hands-on role that would suit someone with previous experience in credit control who is confident dealing with customers, internal stakeholders and more complex debt recovery situations.

Key Responsibilities

• Manage overdue accounts and coordinate debt recovery, including legal and third-party escalation where required
• Monitor customer accounts, outstanding balances and payment activity
• Resolve payment disputes, account discrepancies, refunds and short payments
• Manage credit applications and customer credit limits
• Work closely with Sales and senior management to support debt collection
• Maintain strong relationships with customers and internal teams
• Keep accurate records and ensure all activity follows company policies and procedures

The successful candidate will have:

• Previous experience in a Credit Controller or similar credit control position
• Strong experience managing outstanding customer accounts and overdue payments
• Confidence dealing with customers and internal departments regarding payment issues
• Good attention to detail and strong organisational skills
• The ability to manage multiple accounts and prioritise workloads effectively
• Excellent communication and negotiation skills
• A proactive approach to resolving disputes and recovering outstanding debt
• The confidence to escalation issues appropriately and work with Sales, senior management and external legal representatives when required