Credit Controller

Casanovas Recruitment Solutions; Woolpit; On-site; GBP 32,000 - 39,000; Full time

Job summary

Casanovas Recruitment Solutions is seeking an experienced Credit Controller to join a busy accounts team in Woolpit. You will own the credit control process, collect debts within terms, and collaborate with Sales and Accounts to improve cash flow.

The role offers a varied workload across customer accounts, credit risk review, and reporting, with opportunities to influence processes and reporting tools. Strong Excel skills and relationship-building are essential.

Qualifications

• Experience in credit control, accounts receivable or sales ledger.
• Strong communication and relationship-building skills.
• Outbound credit control calls and payment query handling experience.
• Excellent attention to detail and organisational skills.
• Proficient Excel and general IT skills.
• Ability to work independently while being a team player.
• Professional, proactive approach to resolving queries and collecting debt.

Responsibilities

• Make outbound calls to customers to collect debts within terms.
• Manage customer accounts, allocate payments and maintain ledgers.
• Request remittance advice where payments are hard to allocate.
• Monitor and reduce unallocated cash balances.
• Handle copy invoice requests and resolve sales ledger queries.
• Build and maintain relationships with customers and internal teams.
• Review customer credit limits per policy.
• Support credit insurance requirements and prepare reports.
• Collaborate with Sales to approve credit and release orders.
• Liaise with credit insurers and credit reference agencies.
• Identify discrepancies across accounts and resolve them.
• Present updates at credit control meetings.
• Support month-end processes and ensure accuracy of financial data.
• Analyse and report on sales credit notes for validity.
• Cover holidays and support other accounts duties when needed.
• Help develop processes and reporting tools for credit control.

Skills

Credit control

Communication

Relationship-building

Attention to detail

Organisational skills

Excel

Independent working

Team player

Debt collection

Tools

Excel

Job description

Credit Controller

Location: Busy St Edmunds

Salary: Competitive, depending on experience

Job Type: Full-time, Permanent

Salary: £35,000 p.a.

We're looking for an experienced Credit Controller to join a busy accounts team in Woolpit.

This is a varied role where you'll take ownership of the credit control process, ensuring outstanding debts are collected within agreed terms while maintaining positive relationships with customers. You'll also work closely with the wider Accounts and Sales teams, providing insight into customer accounts, credit risk and cash flow.

The Role

As Credit Controller, your responsibilities will include:

• Making outbound calls to customers to ensure outstanding debts are collected within agreed terms.
• Managing customer accounts, including allocating payments and maintaining accurate ledgers.
• Requesting remittance advice where payments cannot be easily allocated.
• Monitoring and reducing unallocated cash balances.
• Managing copy invoice requests and resolving sales ledger queries promptly.
• Building and maintaining strong relationships with customers and internal teams.
• Reviewing customer credit limits in line with company policy.
• Supporting credit insurance requirements and preparing relevant reports.
• Working closely with the Sales team to approve credit and release sales orders.
• Liaising with credit insurers and credit reference agencies.
• Identifying and resolving discrepancies across customer accounts and ledgers.
• Preparing and presenting updates at credit control meetings.
• Supporting month-end procedures and ensuring financial information is accurate.
• Analysing and reporting on sales credit notes, ensuring they are valid and correctly processed.
• Supporting the wider Accounts team with holiday and absence cover when required.
• Assisting with the development of processes and reporting tools to improve credit control procedures.
• Carrying out other relevant accounts, administrative and credit control duties as required.

About You

We're looking for someone who is confident, organised and commercially aware, with previous experience in a credit control or sales ledger environment.

You'll ideally have:

• Previous experience in credit control, accounts receivable or sales ledger.
• Excellent communication and relationship-building skills.
• Confidence making outbound credit control calls and dealing with payment queries.
• Strong attention to detail and excellent organisational skills.
• The ability to analyse account information and identify discrepancies or potential risks.
• Good Excel and general IT skills.
• The ability to work independently while also being a strong team player.
• A professional and proactive approach to resolving queries and collecting outstanding debt.

Why Apply?

This is an excellent opportunity to join an established business in a varied Credit Controller position, with the chance to take ownership of your accounts while working closely with Sales, Accounts and senior management.

If you're an experienced Credit Controller looking for your next opportunity, we'd love to hear from you.