Credit Controller

Close Brothers; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Close Brothers as a Credit Controller, where you will manage collections for a diverse portfolio of clients. This role requires excellent communication and interpersonal skills to ensure positive customer experiences while achieving collection targets. The position offers a competitive salary and the opportunity to work within a supportive and inclusive team environment.

Qualifications

• Experience in credit control is essential.
• Strong written and verbal communication skills required.
• Ability to work under pressure with high email volumes.

Responsibilities

• Handle collections on a portfolio of around 1,000 live customers.
• Achieve collection targets through action lists and correspondence.
• Provide excellent customer service and build strong client relationships.

Skills

Communication

Interpersonal Skills

Process Improvement

Customer Service

Education

Experience in Credit Control

Tools

Microsoft Outlook

Microsoft Excel

Job description

Salary: Competitive Salary, Discretionary Bonus + Company Benefits

The Vacancy

OVERALL SUMMARY

At Close Brothers, we seek to recruit individuals from diverse backgrounds and encourage applications even if you do not meet every requirement. We celebrate diversity, promote inclusivity, and are open to discussing flexible work options to support work-life balance.

Join the Close Brothers Invoice Finance Team as a Credit Controller, where your role will be to proactively pursue the collection of overdue debts, maintaining a debt turn within required standards on a portfolio of approximately 30 clients / 1,000 customers. You should be able to identify when legal action may be necessary.

Our ideal candidate will have excellent interpersonal skills and aim to deliver positive customer experiences while maintaining a commercial focus during every interaction.

RESPONSIBILITIES

1. Handle collections on a portfolio of around 1,000 live customers competently.
2. Achieve collection targets through action lists set during review objectives, using phone and email correspondence.
3. Provide excellent customer service and build strong relationships with clients.
4. Maintain accurate client/customer narratives, logging all calls made and received.
5. Monitor portfolios monthly, highlighting concerns as appropriate; review 90+ day debts and 60+ day accounts with BDP in place, reporting to the Credit Control manager.
6. Minimize bad debt levels by taking appropriate collection actions using CC tools, and escalate to Specialist Collections SME when necessary.
7. Maintain debt turn targets for individual clients, your portfolio, and team goals for monthly reporting.
8. Handle complaints effectively, ensuring good outcomes and lessons learned.
9. Adhere to governance and compliance requirements, completing all reporting activities mandated by regulatory bodies.
10. Report promptly to line management and Client Managers regarding issues of concern.
11. Monitor and adjust funding and BDP limits according to standard procedures.
12. Address customer queries appropriately.
13. Ensure refund paperwork is completed accurately following standard operating procedures to ensure the safe return of funds.
14. Perform any other duties as assigned by your line manager.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Experience in credit control.
• Excellent written and verbal communication skills.
• Ability to work under pressure handling high volumes of emails.
• Proficiency in Microsoft Outlook and Excel.
• Strong interpersonal skills for effective stakeholder and customer communication.
• A process-driven approach with a desire to improve processes and customer experience.

IT WOULD BE GREAT IF YOU HAVE:

• Experience or qualification in the Invoice Finance industry.
• Understanding of the litigation process related to insolvency and recovery routes.
• Qualifications or experience in customer service.

We are committed to inclusivity and ensuring our recruitment process is accessible. We will make adjustments for individuals with disabilities or long-term conditions. For alternative formats or to discuss the process, please contact us at [e-mail].

ABOUT US

Close Brothers is a leading UK merchant banking group offering lending, deposit-taking, and securities trading. Employing approximately 3,000 people mainly in the UK and Ireland, we are listed on the London Stock Exchange and part of the FTSE 250.

Our mission is to be the best place in the UK for wealth professionals and their clients. We believe in proactive financial planning, wise investing, and long-term client relationships.

With about 900 staff across 15 UK offices, we combine local service with a broad geographic reach. Sustainability and social responsibility are core to our purpose, and we are dedicated to diversity and inclusion at all levels of our organization.

We encourage applications from all backgrounds, and even if you do not meet every criterion, we invite you to apply. We are open to discussing flexible working arrangements to support your work-life balance.