Credit Controller

Close Invoice Finance Ltd.; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK merchant banking group is seeking a Credit Controller to join their Invoice Finance Team in Brighton. The role involves managing a portfolio of clients, ensuring timely collection of debts, and providing excellent customer service. Ideal candidates will have experience in credit control and strong communication skills, with a focus on process improvement and client relationships.

Qualifications

• Experience in credit control is essential.
• Strong written and verbal communication skills required.
• Ability to manage high volumes of emails under pressure.

Responsibilities

• Handle collections for a portfolio of around 1,000 customers.
• Achieve collection targets through effective communication.
• Maintain accurate records and monitor debt levels.

Skills

Communication

Interpersonal Skills

Process Improvement

Education

Experience in Credit Control

Customer Service Qualifications

Tools

Microsoft Outlook

Excel

Job description

Join to apply for the Credit Controller role at Close Brothers Invoice Finance.

Overall Summary

At Close Brothers, we recruit individuals from diverse backgrounds and encourage applications even if you don’t meet every requirement. We celebrate diversity, promote inclusivity, and are open to flexible work arrangements to support work-life balance.

As a Credit Controller in our Invoice Finance Team, your role will involve proactively pursuing overdue debts, maintaining a debt turnover within standards on a portfolio of approximately 30 clients and 1000 customers, and identifying when legal action may be necessary.

The ideal candidate will possess excellent interpersonal skills and strive to deliver positive customer experiences while maintaining a commercial focus during every interaction.

Responsibilities

1. Handle collections on a portfolio of around 1,000 live customers.
2. Achieve collection targets through phone and email correspondence.
3. Provide excellent customer service and build good client relationships.
4. Maintain accurate client/customer narratives and log all calls.
5. Monitor portfolios monthly, highlight concerns, and review debts over 90+ days and 60+ days with BDP in place.
6. Minimize bad debt levels by taking appropriate collection actions and escalating when necessary.
7. Maintain debt turn targets for individual clients, the team, and report on monthly board reports.
8. Handle complaints effectively, ensuring good outcomes and lessons learned.
9. Adhere to governance and compliance standards, complete required reporting and reviews.
10. Report issues promptly to management and client managers.
11. Monitor and adjust funding and BDP limits as per procedures.
12. Address customer queries appropriately.
13. Ensure accurate completion of refund paperwork and follow procedures for funds return.
14. Perform any additional duties as assigned by your line manager.

Preferred Skills and Experience

• Experience in credit control.
• Excellent written and verbal communication skills.
• Ability to handle high volumes of emails under pressure.
• Proficiency in Microsoft Outlook and Excel.
• Strong interpersonal skills for effective stakeholder and customer communication.
• Process-driven with a desire to improve processes and customer experience.

Desirable Qualifications

• Experience or qualification in Invoice Finance.
• Understanding of litigation, insolvency, and recovery processes.
• Customer service qualifications or experience.

Additional Information

We are committed to accessibility and inclusivity in our recruitment process. Adjustments can be made for candidates with disabilities or long-term conditions. Contact us at [e-mail] for alternative formats or to discuss accommodations.

About Us

Close Brothers is a leading UK merchant banking group offering lending, deposit-taking, and securities trading. We employ about 3,000 people mainly in the UK and Ireland. Listed on the London Stock Exchange, we are part of the FTSE 250.

Learn more about us:

• Careers
• Life at Close Brothers
• Benefits
• Diversity & Inclusion