Credit Controller

ELIS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

33 Days Holiday

Company Pension

Life Assurance

Employee Assistance Programme

Job summary

Elis is recruiting for a Credit Controller in Birmingham to manage debt, monitor retention, and ensure timely customer communications. You will perform daily collection activities, generate reports for Country Unit Credit Control, and maintain accurate customer records in line with company policies.

The role requires a service-minded approach, strong communication skills, and the ability to work with minimal supervision while upholding GDPR and health & safety standards.

Qualifications

• Must have good commercial skills and customer-focused approach.
• Strong communication abilities and ability to interpret company policies and work instructions.
• Experience with debt collection, reconciliations, and reporting is beneficial.

Responsibilities

• Ensure adherence to company vision, values and procedures.
• Manage debt and retention per commercial terms.
• Achieve daily call targets and resolve customer issues.
• Produce reports for Credit Control and maintain customer records.
• Handle overdue accounts and negotiate to align with terms.
• Undertake reconciliations and prepare documentation for potential actions.

Skills

Commercial awareness

Customer service mindset

Excellent communication

Knowledge of terms & policies

Equipment knowledge

Policy interpretation

Stakeholder management

Job description

• Birmingham
• Full-time
• Permanent

About Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

About a career with Elis

Our people are at the heart of everything we do.

We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• To ensure that the company’s vision, values and policies and procedures are adhered to at all times.
• Ensure that department tasks are conducted correctly and on time.
• To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.
• Manage debt and retention in accordance with commercial terms.
• Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
• Produce reports for Country Unit Credit Control.
• Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
• Ensure optimal utilisation of qualitative and quantitative resources in the department.
• Report salaries, payments and absence to the salary office.
• Actively participate in creating a good and attractive work environment through the Company Values.
• Handle a ledger as part of a credit control team.
• Responsible for own cash allocation as outlined by the Line Manager.
• Maintain accurate & up to date customer details & account records.
• Work with a minimum of supervision on collection of overdue accounts.
• Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
• Make adjustments, handle queries & resolve problems within company guidelines & policies.
• Handle disputed accounts & negotiate to bring payment into line with terms.
• Undertake complex reconciliations & compile documentation for legal action

What We’re Looking For

• Good Commercial skills.
• Very service minded focusing on first level resolution.
• Excellent communications skills
• Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
• Knowledge of all relevant equipment to perform duties
• Able to understand and interpret all published Standards, Policies and Work Instructions V1/ 31-2024relevant to the Sites operation.
• Ability to manage upwards to deliver customers’ requirements.

What We Offer

• 33 Days Holiday
• Company Pension
• Life Assurance
• Employee Assistance Programme

Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.

Interested?