Credit Controller — Grow Your Career & Impact

ELIS; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

33 Days Holiday

Company Pension

Life Assurance

Employee Assistance Programme

Job summary

Elis is recruiting for a Credit Controller in Birmingham to manage debt, monitor retention, and ensure timely customer communications. You will perform daily collection activities, generate reports for Country Unit Credit Control, and maintain accurate customer records in line with company policies.

The role requires a service-minded approach, strong communication skills, and the ability to work with minimal supervision while upholding GDPR and health & safety standards.

Qualifications

• Must have good commercial skills and customer-focused approach.
• Strong communication abilities and ability to interpret company policies and work instructions.
• Experience with debt collection, reconciliations, and reporting is beneficial.

Responsibilities

• Ensure adherence to company vision, values and procedures.
• Manage debt and retention per commercial terms.
• Achieve daily call targets and resolve customer issues.
• Produce reports for Credit Control and maintain customer records.
• Handle overdue accounts and negotiate to align with terms.
• Undertake reconciliations and prepare documentation for potential actions.

Skills

Commercial awareness

Customer service mindset

Excellent communication

Knowledge of terms & policies

Equipment knowledge

Policy interpretation

Stakeholder management

Job description

Elis is recruiting for a Credit Controller in Birmingham to manage debt, monitor retention, and ensure timely customer communications. You will perform daily collection activities, generate reports for Country Unit Credit Control, and maintain accurate customer records in line with company policies.

The role requires a service-minded approach, strong communication skills, and the ability to work with minimal supervision while upholding GDPR and health & safety standards.