Credit Controller

Energia Group; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Energia Group offers an exciting opportunity for a Credit Controller in Belfast. In this role, you will negotiate with customers to facilitate suitable repayment options, working within a collaborative team. Candidates should have strong communication and negotiation skills and thrive in a dynamic environment.

Benefits

Annual bonus of up to 10%

Wellbeing programme

Flexible work model

Health cash plans

Free counselling service

Free health checks and flu jab

Generous holiday package

Free on-site parking

Qualifications

• Experience in a target-driven environment with difficult conversations.
• Strong written and verbal communication abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Negotiate repayment options with customers.
• Engage proactively with customers experiencing payment difficulties.
• Work within a high-performing team to provide tailored solutions.

Skills

Resilience

Empathy

Negotiation

Communication

Tools

Microsoft Outlook

Job description

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• We're proud that 87% of our employees would recommend us as a great place to work. It's more than just a job—it's a place where people genuinely enjoy belonging to a committed and supportive team.
• Our values: Trustworthy, Dynamic, Resourceful, and Community-Focused are not just words; they guide how we work every day.
• We're dedicated to helping you learn, grow, and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
• You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
• We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.

The Role

Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast.

This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual. You will proactively engage with domestic customers experiencing difficulties paying their energy bills via inbound and outbound calls.

We seek candidates who can work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.

What you'll need

• Experience having difficult conversations in a target-driven environment.
• Resilience, empathy, and adaptability in the workplace.
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Proficiency in Microsoft Outlook and managing multi-channel communications.

Note: Apply promptly as we reserve the right to close applications once sufficient responses are received. We may also enhance criteria for shortlisting. Full details are in the job specification at the bottom of this page. Successful candidates will require a Basic Access NI check; a criminal record may not necessarily disqualify you. iPhone users should download the job specification using Safari.

The Company

Energia Group is a leading energy company committed to decarbonising Ireland's energy system. Operating through three key units—Renewables, Flexible Generation, and Customer Solutions—we provide advanced energy solutions via Energia in ROI and Power NI in NI.

Join us if you're passionate about turning ambition into impact and creating a positive difference in Ireland's renewable energy future. Watch our Energy Moves Us video for insights into our organization and the people behind our business.

What We Offer

We offer a comprehensive benefits package and opportunities for growth and development.

Next Steps

All applications should be submitted online. Our team will review applications within 2 weeks. If shortlisted, you'll be contacted for interviews, which may include multiple stages. We aim to respond within 1-2 weeks after the final stage. We are committed to fair and accessible recruitment processes and will accommodate any adjustments needed. A reserve list will be held for 6 months. Good luck! Energia Group is an equal opportunities employer.